This Band 8a post sits in a brand-new Single Point of Access service run by Birmingham Community Healthcare NHS Foundation Trust, linking urgent and community care. The service acts as the central hub for clinical referrals, triage and advice, directing patients to the right care at the right time. Working alongside the West Midlands Ambulance Service and other system partners, the post-holder joins a multidisciplinary team and welcomes applicants from nursing, allied health, ambulance and administrative backgrounds. Applicants need NMC or HCPC registration and a Master's in advanced practice.
What the job involves
- Provide advanced clinical assessment as first contact for patients with undiagnosed, undifferentiated needs across consultation methods
- Provide clinical triage, leadership and expertise
- Coordinate clinical referrals, reviewing them and liaising with clinical teams
- Initiate investigations, interpret results, reach differential diagnosis and manage and evaluate care
- Make direct referrals for medical assessment and diagnostics within agreed pathways
- Lead the service in meeting its quality targets and sustaining high standards of care
- Signpost, refer and support access to services to reduce inappropriate A&E attendances and admissions
- Prioritise health problems and intervene in complex, urgent or emergency situations, including initiating emergency care
- Safeguard individuals from abuse, reporting and acting on concerns immediately
- Empower professionals, patients and carers to make informed decisions and delegate care within the service
- Work in accordance with the professional code of conduct
Qualifications
- Disease-specific postgraduate or accredited qualification
- Non-medical prescriber qualification (V300)
- Mentor or teaching qualification (ENB 998 or equivalent)
- Master's in advanced practice (MSc)
- Leadership course
Registration & licences
- NMC or HCPC registration as a registered nurse (Level 1) or allied health professional
Experience
- Up-to-date clinical experience, with recent CPD, in long-term conditions and first contact
- Advanced health assessment of patients with undiagnosed, undifferentiated illness
- Collaborative working in a multi-professional environment
- Supporting others, trainee supervision, teaching and mentoring students
- Leading clinical audit, research or standards monitoring, and service development
- Delivering patient advocacy
Skills & knowledge
- Decision-making, critical thinking and problem solving
- Listening skills to manage complex situations and deliver sensitive outcomes
- Interpersonal, leadership, influencing and negotiating skills, with diplomacy and team working
- Knowledge of governance and risk assessment to improve quality and service development
What's offered
- Full training and ongoing CPD tailored to the role
- Career progression as the service expands
- Supportive, inclusive and flexible working environment