Therapy Appointments Coordinator – NHS

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 21,000 - 25,000; Full time

Job summary

Frimley Health NHS Foundation Trust and its Therapy Appointments Booking team are seeking an organised, customer-focused individual to coordinate outpatient therapy bookings and referrals. You will liaise with patients, clinicians and colleagues to ensure appointments are arranged smoothly and accurately.

Based across Frimley Park Hospital and Fleet Community Hospital, you will manage diary templates, register new patients, and keep systems up to date to ensure timely data and efficient service

Qualifications

• Highly organised with strong attention to detail.
• Excellent communication skills for patients and colleagues.
• Able to thrive in a busy, patient-focused environment.

Responsibilities

• Provide a service for booking patient therapy appointments and referrals.
• Based mainly at Frimley Park Hospital with possible work at Fleet Community Centre.
• Manage clinicians' diary templates and register new patients.
• Update patient information on systems to ensure timely data.
• Book new and follow-up appointments per policy, supporting patient choice.
• Provide admin support to Dietetic and Therapy outpatients services.
• Serve as first point of contact for patients, staff and visitors.
• Liaise with other departments to ensure seamless patient care.
• Maintain high standards of customer care and patient confidentiality.

Skills

Organised

Customer service

Administrative skills

Job description

Frimley Health NHS Foundation Trust and its Therapy Appointments Booking team are seeking an organised, customer-focused individual to coordinate outpatient therapy bookings and referrals. You will liaise with patients, clinicians and colleagues to ensure appointments are arranged smoothly and accurately.

Based across Frimley Park Hospital and Fleet Community Hospital, you will manage diary templates, register new patients, and keep systems up to date to ensure timely data and efficient service