Therapy Appointments Officer

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 21,000 - 25,000; Full time

Job summary

Frimley Health NHS Foundation Trust and its Therapy Appointments Booking team are seeking an organised, customer-focused individual to coordinate outpatient therapy bookings and referrals. You will liaise with patients, clinicians and colleagues to ensure appointments are arranged smoothly and accurately.

Based across Frimley Park Hospital and Fleet Community Hospital, you will manage diary templates, register new patients, and keep systems up to date to ensure timely data and efficient service

Qualifications

• Highly organised with strong attention to detail.
• Excellent communication skills for patients and colleagues.
• Able to thrive in a busy, patient-focused environment.

Responsibilities

• Provide a service for booking patient therapy appointments and referrals.
• Based mainly at Frimley Park Hospital with possible work at Fleet Community Centre.
• Manage clinicians' diary templates and register new patients.
• Update patient information on systems to ensure timely data.
• Book new and follow-up appointments per policy, supporting patient choice.
• Provide admin support to Dietetic and Therapy outpatients services.
• Serve as first point of contact for patients, staff and visitors.
• Liaise with other departments to ensure seamless patient care.
• Maintain high standards of customer care and patient confidentiality.

Skills

Organised

Customer service

Administrative skills

Job description

Are you an organised, customer-focused individual who enjoys making a difference to patient care? Join our friendly and supportive clerical team, where you'll play a vital role in ensuring patients receive timely therapy appointments and an excellent service experience. In this rewarding role, you will be responsible for managing referrals and coordinating outpatient therapy bookings, helping to keep services running efficiently and effectively. Working as part of the Appointments Booking Team, you'll liaise with patients, clinicians, and colleagues to ensure appointments are arranged smoothly and accurately. Based across Frimley Park Hospital and Fleet Community Hospital, you'll become part of a welcoming team environment where collaboration, support, and professional development are encouraged. What you'll enjoy:

• Working within a friendly and supportive team
• Making a real impact on patient journeys and experiences
• Developing valuable NHS administrative and customer service skills
• Working across two well-established healthcare sites
• Being part of a service that helps patients access the care they need

If you're highly organised, have excellent communication skills, and enjoy working in a busy, patient-focused environment, we'd love to hear from you. Join us and play an important part in delivering outstanding care to our community.

• As part of the Therapy Appointments Booking team, to provide a service for the booking patient Therapy appointments.
• You will be mainly based at Frimley Park Hospital with the opportunity to work at Fleet Community Centre.
• To be responsible for managing clinicians' diary templates
• To make sure that all new patients are registered
• To update patient information on systems, as and when required to ensure timely accurate data.
• To book new and follow up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries/clinics.
• To provide administrative support to the Dietetic outpatients service.
• To provide administrative support to the Therapy outpatients service.
• To act as first point of contact (via reception and telephone) for all patients, staff and visitors to the therapy department.
• To liaise with other departments to ensure seamless patient care.
• To maintain an exemplary standard of customer care and patient confidentiality.
  This position isnot eligiblefor Skilled Worker visa sponsorship. Applicants must already hold theright to work in the UKfor the full duration of the contract.
  Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo