Test Centre Invigilator - Flexible Hours, Customer Focus

Reed; Leeds; On-site; GBP 1,570,000 - 2,259,000; Part time

Job summary

Reed in Partnership in Leeds is seeking a Test Centre Associate to invigilate exams and deliver tests for the DVSA programme. You will ensure compliance with procedures, supervise tests and provide high-quality customer service to candidates.

The role offers flexible shifts, including early mornings, evenings and weekends, with part-time hours and opportunities to work across several test centre locations in the Leeds area.

Qualifications

• Must have a full UK driving licence.
• Significant demonstrable experience in providing high-quality customer service.
• Excellent attention to detail and accuracy.
• Ability to work under pressure to short timescales and multitasking to complete a variety of competing activities.
• Experience in working with diverse customer groups.
• Excellent judgement and decision-making skills.
• Flexibility in working hours and days, including evenings and Saturday.
• The ability to remain calm and deal with confrontational candidates in a professional manner.

Responsibilities

• Providing a high level of customer service.
• Checking candidates ID documents and booking them in on the system.
• Ensuring the integrity and security of tests are maintained.
• Supervision and invigilation of tests.
• Explaining the test process to candidates and supporting with other queries.
• Reviewing tests and test centre schedules.
• Performing daily test centre opening and closing procedures.
• Ensuring the test centre meets individual candidate needs in line with the Equality Act and Reed in Partnership’s approach to diversity and inclusion.
• Handling and reporting incidents that could impact candidate testing.

Skills

Customer service

Attention to detail

Under pressure

Flexibility

Driving licence

Job description

Reed in Partnership in Leeds is seeking a Test Centre Associate to invigilate exams and deliver tests for the DVSA programme. You will ensure compliance with procedures, supervise tests and provide high-quality customer service to candidates.

The role offers flexible shifts, including early mornings, evenings and weekends, with part-time hours and opportunities to work across several test centre locations in the Leeds area.