Test Centre Invigilator — Flexible Hours & Customer Focus

Reed in Partnership Ltd; Nottingham; On-site; GBP 17,000 - 21,000; Part time

Job summary

Reed in Partnership in Nottingham is seeking a Test Centre Associate to ensure the smooth delivery of driving theory tests and uphold test centre integrity. The role involves invigilation, customer service, and strict adherence to DVSA programme requirements.

You will check candidates' ID, book them in, handle incidents, and assist with daily opening and closing procedures, with flexibility for part-time or occasional shifts in a busy Nottingham centre.

Qualifications

• Full UK driving licence (not required for all locations)
• Significant demonstrable experience in providing high-quality customer service
• Excellent attention to detail and accuracy
• Ability to work under pressure to short timescales and multitask

Responsibilities

• Providing a high level of customer service
• Checking candidates ID documents and booking them in on the system
• Ensuring the integrity and security of tests are maintained
• Supervision and invigilation of tests
• Explaining the test process to candidates and supporting with other queries
• Reviewing tests and test centre schedule
• Performing daily test centre opening and closing procedures
• Ensuring the test centre meets individual candidate needs in line with the Equality Act and inclusion approach
• Handling and reporting incidents that could impact candidate testing

Job description

Reed in Partnership in Nottingham is seeking a Test Centre Associate to ensure the smooth delivery of driving theory tests and uphold test centre integrity. The role involves invigilation, customer service, and strict adherence to DVSA programme requirements.

You will check candidates' ID, book them in, handle incidents, and assist with daily opening and closing procedures, with flexibility for part-time or occasional shifts in a busy Nottingham centre.