Test Centre Associate - Flexible Shifts & Customer Focus

Reed in Partnership Ltd; Cambridge; On-site; GBP 15,000 - 22,000; Full time

Job summary

Reed in Partnership Ltd in Cambridge is recruiting a Test Centre Associate to invigilate exams, deliver efficient test administration and provide high levels of customer service. You will check candidate IDs, maintain test integrity and support with queries while adapting to shifting patterns across mornings, afternoons and some evenings.

A full UK driving licence is not always required, but flexibility is essential.

Qualifications

• Providing a high level of customer service
• Excellent attention to detail and accuracy
• Ability to work under pressure to short timescales and multitask

Responsibilities

• Providing a high level of customer service
• Checking candidates ID documents and booking them in on the system
• Ensuring the integrity and security of tests are maintained
• Supervision and invigilation of tests
• Explaining the test process to candidates and supporting with other queries
• Reviewing tests and test centre schedules
• Performing daily test centre opening and closing procedures
• Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
• Handling and reporting incidents that could impact candidate testing

Job description

Reed in Partnership Ltd in Cambridge is recruiting a Test Centre Associate to invigilate exams, deliver efficient test administration and provide high levels of customer service. You will check candidate IDs, maintain test integrity and support with queries while adapting to shifting patterns across mornings, afternoons and some evenings.

A full UK driving licence is not always required, but flexibility is essential.