Tesco Colleague - Poulner Express

Tesco PLC; Poulner; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading UK retailer is seeking enthusiastic individuals for customer service roles in Poulner. Responsibilities include delivering excellent service, assisting customers during their shopping trips, and participating in team activities. The ideal candidate should demonstrate strong communication skills and a passion for helping others, while being a valued member of a team. This opportunity provides guaranteed hours, benefits like discounts and a pension, and a great environment to grow your career.

Benefits

10% staff discount

Access to wellbeing services

Life cover and pension scheme

Uniform provided

Flexible working options

Qualifications

• Ability to build rapport with customers for an excellent shopping experience.
• Must be a team player and have strong communication skills.
• Willingness to learn about store products and procedures.

Responsibilities

• Provide exceptional customer service and assist in-store operations.
• Serve customers with warmth and enthusiasm.
• Participate in community events and support team initiatives.

Skills

Customer service skills

Teamwork

Interpersonal communication

Problem-solving

Time management

Job description

A passion for delivering great service, greeting customers with a smile, and serving them with pride.

• The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
• To take the initiative and make decisions that are right for our customers.
• Work well within a team and communicate openly with others.
• Build relationships with colleagues to create a team spirit, having fun and celebrating success.
• Be at work on time, well presented and ready to be a brand ambassador, Disability Confident.
• Knowing your customers and serving them with passion and pride; giving great natural service.
• Passionate and knowledgeable about the products and services within my store.
• Working across the store in our service, picking and replenishment areas where required.
• Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
• Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
• Handling products with care to maintain quality and ensure they reach customers in the best condition.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• At times, you may be required to accept deliveries into the store.
• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.

Benefits

• Get 10% off and 15% at payday weekends – save up to £2,000 a year with your Colleague Clubcard, with an additional card to share with family.
• Access to free wellbeing services with a range of resources to support your mind, body and life.
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%
• Benefits to suit you – choose what you use, from discounts and shares to cycle‑to‑work schemes.
• Uniform provided and policies to support you for all of life's moments, big and small.

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. For more details please go to the Disability Confident website.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It is a committed role, full of everyday challenges, but that is one of the things that makes it so exciting.

Why Work at Tesco

Tesco is the UK’s number one retailer, committed to offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers. With stores, distribution centres and offices across the UK, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business. We believe in treating each other with respect and giving everyone an equal opportunity to get on. It’s our people that make the difference every day – helping us make a difference for our customers.

Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location. It is our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.