Territory Sales Manager

Ted Experience; Manchester; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Territory Manager to lead a team in the Manchester area. This role involves driving sales performance, providing coaching, and ensuring a high-quality customer experience. With a focus on relationship building and performance management, you'll play a crucial role in transforming the lives of adult smokers through innovative products. Join a forward-thinking company that values your contributions and offers a supportive environment for professional growth. If you're passionate about sales and team leadership, this opportunity is perfect for you.

Benefits

Comprehensive bonus structure

Corporate expense card for business costs

Five-days paid training

Qualifications

• 10+ years of experience in recruitment and talent acquisition.
• Proven track record in managing sales teams and driving performance.

Responsibilities

• Manage a team of Field Sales Executives, ensuring they meet KPIs.
• Deliver training and coaching to enhance team performance.

Skills

Sales Management

Performance Management

Coaching

Communication Skills

Relationship Building

Education

Bachelor's Degree

Tools

Sales Reporting Systems

Job description

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Base pay range

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Senior Recruitment Manager & Talent Acquisition Leader with 10+ years experience

This Role

Our mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking – IQOS, a new reduced risk heated tobacco product.

We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a controlled environment.

As a Territory Manager, you will be managing a sales team of 5-10 Field Sales Executives within your region of Manchester - Liverpool – being accountable for their sales, performance, absenteeism and troubleshooting any queries that arise. You will be their main point of contact.

Your role will be field based with the expectation of visiting your team weekly, spending time with new starters, low performers and offering support with tips + tricks. You will need to be a strong communicator, with an eye for detail and a natural people leader.

Key Objectives

• To drive performance of your team – ensuring they are achieving the set KPI’s
• To be the expert in your teams’ field – being the go-to for any troubleshooting or support
• To deliver sales training and coaching to the highest standard

Area's of Responsibilities:

Performance Management

• Planning and scheduling – submission of weekly plans and schedules
• Accountable for regional targets and sales averages
• Thorough understanding of your team's capability – across the detail of underperforming and the WHY that is causing low performance
• Monitoring team performance throughout the day + raising any concerns in timely manner
• Creation of Performance Improvement Plans, implementation, and governance
• Absenteeism – ensuring low absences within region + flagging any concerns in timely manner
• Quality and Retention
• Overall responsibility for the quality of the ‘sales experience’ [balance of closing with quality]
• Ensuring the value proposition is communicated optimally
• Customer journey assurance guardians – actively championing the perfect customer journey
• Accountable for mystery shop results of team

People Management

• Experts in your teams’ duties and able to be an exemplar in performing all the functions of an FSE's (ie pitch / sell / compliance / field coach)
• Deliver sales training and coaching: High level of coaching ability across your team sales performance / results
• Development and enhancement of FSE'S sales techniques
• Being your teams’ go-to for store, tech or personal issues, with the ability to troubleshoot
• New starters – on-boarding, hyper care, performance plans
• Monitoring staff performance + raising concerns in timely manner
• Attendance on Client Regional calls – performance reviews of team
• Building team morale – creating healthy competition and belonging to something bigger
• Celebrating your team – wins + successes
• Kit management of team – ensuring full and correct kit onsite
• Relationship Building
• Building strong relationships with FSE's, Retailers, Field Team + TED
• Bridging the gap between head office and frontliners
• Focusing on team motivation - raising any concerns that could have a direct impact on overall morale

Data + Reporting

• Accountable for the submission of daily reports including accuracy and timeliness
• Experts on TED Tech’s reporting system: able to train to a high level on the user side of reporting platform
• Analysing data trends in your region – being across the detail
• Main point of contact for your FSE's Team, TED Experience and Field Team
• Monitoring and responding to queries – solving problems and escalating to relevant stakeholders (reducing noise)
• Escalating issues appropriately using the correct channels – troubleshooting where possible prior escalating

Requirements

• Have a valid driver's license
• Access to their own car
• 2+ years of sales experience
• 1+ year sales management experience
• Worked within a target-based structure
• Able to build and foster relationships
• Strong work ethic and communication skills
• Full-time 5 day work commitment (8 hours per day)

What’s in it for me?

• A comprehensive and achievable bonus structure!
• Corporate expense card for petrol, parking & other business costs
• Five-days paid training focusing on company, product, systems and the role!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Tobacco Manufacturing and Retail

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