Tenant Support & Resolution Advisor

Riverside Group; Liverpool; Presencial; GBP 28.000 - 30.000; Jornada completa

Descripción de la vacante

The Riverside Group is seeking a Customer Service Advisor to join our Speke team in Liverpool. You will handle inbound and outbound customer contacts across phone, email, and digital channels, ensuring high-quality service to Riverside tenants.

Role involves resolving issues, recording interactions in our CRM, and working with other teams to provide inclusive and timely support. Some weekend and bank holiday shifts are required during a 35-hour week.

Formación

• Experience supporting customers via phone, email and digital channels.
• Ability to de-escalate inquiries and resolve issues with care.
• Strong knowledge of Riverside policies and procedures.

Responsabilidades

• Provide support to customers across phone, email and digital platforms.
• Handle inquiries, resolve issues, and provide the best outcome for tenants.
• Collaborate with internal teams to deliver timely resolutions and maintain records in CRM.
• Support with account information, affordability discussions and basic home repairs guidance.

Conocimientos

Customer service

Phone support

Communication

Herramientas

CRM system

Descripción del empleo

The Riverside Group is seeking a Customer Service Advisor to join our Speke team in Liverpool. You will handle inbound and outbound customer contacts across phone, email, and digital channels, ensuring high-quality service to Riverside tenants.

Role involves resolving issues, recording interactions in our CRM, and working with other teams to provide inclusive and timely support. Some weekend and bank holiday shifts are required during a 35-hour week.