Support Assistant

Riverside Group; Liverpool; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

Learning & development

Benefits package

Job summary

Riverside Group is seeking a Support Assistant for Shackleton View & Gardens, Walton, Liverpool. This permanent role is 37.5 hours per week on a rolling 5‑week rota, including weekends and bank holidays. Salary £26,227.50 per annum.

The role focuses on safety and wellbeing of residents, with no personal care required. You will support customers with varied needs, maintain records and signpost to services, in a diverse housing environment.

Qualifications

• Experience of working with people in a customer facing environment.
• Understanding of supporting vulnerable people – including lived experience of homelessness or addiction.
• Basic administrative and IT skills and attention to detail to maintain records.

Responsibilities

• Assisting in the planning and delivery of a range of personalised support and move‑on plans.
• Understanding the risk management process and supporting regular reviews of support and risk.
• Inspiring and motivating customers to meet agreed outcomes and develop life skills.
• Assisting customers with day‑to‑day support and tenancy‑related matters.
• Identifying and promoting opportunities for employment, education and training and supporting access to them.
• Signposting customers to external support services (e.g., food banks and community resources).
• Supporting customers to be 'tenancy ready' for successful move on.
• Assisting customers to be financially independent through budgeting and income maximisation.
• Supporting customers' healthcare needs and coordinating with healthcare professionals.

Job description

Job Title: Support Assistant

Contract Type: Permanent

Salary: £26,227.50 per annum

Working Hours: 37.5 Hours per week

Working Pattern: 5 week rolling rota including some weekends and bank holidays

Location: Shackleton View & Gardens, Walton, Liverpool

We do not run care homes, so there's no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.

We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence and we are unable to apply for any further sponsorships.

The difference you will make as a Support Assistant

Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or benefits teams - to dealing with the emergency services including the Police and Ambulance, when the need arises.

About you

• Experience of working with people in a customer facing environment.
• An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.
• Basic administrative and IT skills and attention to detail are required to maintain records and in-house systems.

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

Support customers

We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by:

• Assisting in the planning and delivery of a range of personalised support and move-on plans.
• Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk.
• Inspiring and motivating customers to meet agreed outcomes and develop life skills.
• Assisting customers with day-to-day support and tenancy-related matters.
• Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them.
• Signposting customers to appropriate external support services, such as food banks and other community resources.
• Supporting customers to be 'tenancy ready', enabling successful move on.
• Supporting customers to be financially independent through budgeting plans and maximising income.
• Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals
• Empowering customers to move towards self-management of their medication by following Riverside's medication procedure.
• Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform.
• Assisting in the promotion of customer involvement and consultation.
• Assisting with the delivery of a range of group work sessions.