Tenant Repairs & Scheduling Specialist

Confidential; Havant; Vor Ort; GBP 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

BUPA healthcare scheme

Customer discounts portal

Mental health support for staff

Wealth wellbeing support

Mental Health First Aiders

Christmas Club savings scheme

Family Summer Day & Christmas Party

Gym membership discount

Annual leave purchase/sell options

Company sick pay policy

Zusammenfassung

Confidential in Havant is seeking a Contact Centre Coordinator to join a busy, phone-based team. The role coordinates repairs and maintenance services, communicates with tenants and the local council, and supports the trades team with accurate information entry and timely job allocation.

You will manage inbound calls, book appointments, update systems, and maintain meticulous records while delivering high-quality customer service and administrative support.

Qualifikationen

• Previous call/contact centre experience or strong phone-based work.
• Excellent organisational/time management skills.
• Excellent administration/word processing skills.
• Demonstrate attention to detail and accuracy at all times.
• Ability to work under pressure to strict deadlines.
• Strong communication skills.
• Strong word processing and Excel skills.

Aufgaben

• Receive inbound calls from council, tenants and trades regarding repairs (responsive and planned).
• Book appointments for works with tenants and be point of contact during completion.
• Input works information on job management systems accurately.
• Allocate work to trade operatives daily, considering availability.
• Liaise with Resource Manager for additional labour and other tasks during downtime.
• Update and maintain database with appointments and completed works promptly.
• Provide general clerical support including typing, filing and records maintenance.
• Assistance with other ad hoc administrative duties as required.

Kenntnisse

Call center experience

Organisational skills

Administration

Attention to detail

Time management

Communication skills

Excel

Word processing

Tools

Excel

Word processing

Jobbeschreibung

Confidential in Havant is seeking a Contact Centre Coordinator to join a busy, phone-based team. The role coordinates repairs and maintenance services, communicates with tenants and the local council, and supports the trades team with accurate information entry and timely job allocation.

You will manage inbound calls, book appointments, update systems, and maintain meticulous records while delivering high-quality customer service and administrative support.