Tenant Liaison Officer

Niyaa People; Leicester Forest East; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Car allowance

Pension contribution

Life assurance

Private healthcare

Bonus scheme

Job summary

Niyaa People is seeking a Tenant Liaison Officer to support regeneration projects across the East Midlands. You will be the main contact for tenants during improvement works, ensuring clear communication and proactive problem solving.

The initial six‑month scheme runs in Melton Mowbray, with subsequent projects across Leicestershire and the East Midlands corridor. A full UK driving licence and willingness to travel are essential.

Qualifications

• Essential: Tenant Liaison Officer experience within construction, social housing or planned maintenance.
• Confident handling tenant enquiries, complaints and challenging situations.
• Excellent communication and relationship-building skills.
• Full UK driving licence.

Responsibilities

• Act as the main point of contact for tenants throughout improvement works.
• Build positive relationships and maintain high levels of customer satisfaction.
• Coordinate appointments and access with site and operational teams.
• Keep tenants updated on works, timescales and any potential disruption.
• Conduct tenant visits and proactively address concerns.
• Support vulnerable tenants and consider individual needs.
• Handle customer enquiries, complaints and service requests professionally.
• Work closely with site teams to resolve issues efficiently.
• Maintain accurate customer records and provide regular feedback.
• Liaise with clients, contractors and community stakeholders.

Skills

Tenant liaison experience

Communication skills

Relationship-building

Organisational skills

Driving licence

Job description

An exciting opportunity has arisen for a Tenant Liaison Officer to join a growing regeneration business delivering construction, maintenance and refurbishment programmes across the UK.

The role will involve acting as the main point of contact for tenants throughout improvement works, building strong relationships and ensuring customers are kept informed and supported throughout the process.

Candidates should ideally be based around Leicestershire and be able to cover an initial six-month scheme in Melton Mowbray, followed by projects across the East Midlands corridor.

Key Responsibilities

• Act as the main point of contact for tenants throughout improvement works.


• Build positive relationships and maintain high levels of customer satisfaction.


• Coordinate appointments and access with site and operational teams.


• Keep tenants updated on works, timescales and any potential disruption.


• Conduct tenant visits and proactively address concerns.


• Support vulnerable tenants and consider individual needs.


• Handle customer enquiries, complaints and service requests professionally.


• Work closely with site teams to resolve issues efficiently.


• Maintain accurate customer records and provide regular feedback.


• Liaise with clients, contractors and community stakeholders.

About You

• Essential: Previous experience as a Tenant Liaison Officer within construction, social housing or planned maintenance.


• Confident handling tenant enquiries, complaints and challenging situations.


• Excellent communication and relationship-building skills.


• Strong organisational skills with the ability to manage multiple priorities.


• Experience within social housing, construction, planned maintenance or property services.


• Good understanding of customer service, confidentiality and data protection.


• Confident engaging with tenants and working alongside site teams.


• Full UK driving licence.

What's on Offer?

• £28,000 - £35,000 salary.


• Car allowance.


• Permanent position.


• Projects across the East Midlands.


• Pension contribution scheme.


• Life assurance and private healthcare.


• Bonus scheme.


• Excellent training and career progression opportunities.