Resident Liaison Officer

Think Recruitment; Leicester; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Car allowance

Job summary

Think Recruitment in Leicester is seeking a proactive Resident Liaison Officer to support a planned externals programme. The role offers a salary of £33,000 plus a car allowance with a reputable contractor.

You will be the main point of contact for residents, ensuring they are informed and supported throughout improvement works, leveraging strong customer service experience in social housing or construction.

Qualifications

• Experience in resident/tenant liaison within social housing or construction.
• Excellent communication and interpersonal skills.
• Strong organisational skills and ability to manage a busy workload.
• Full UK driving licence.

Responsibilities

• Act as main point of contact for residents before, during and after works.
• Build positive tenant relationships and address questions.
• Arrange and attend resident meetings and property visits.
• Keep residents informed on schedules and changes.
• Work with site teams to minimise disruption and ensure a positive customer experience.
• Resolve complaints professionally and escalate when needed.
• Maintain records and complete administration.

Skills

Customer service

Communication

Organisational skills

Driving licence

MS Office

Tools

MS Office

Job description

Resident Liaison Officer

Leicester

£33,000 + Car Allowance

We are currently recruiting on behalf of a well-established social housing maintenance contractor for an experienced Resident Liaison Officer to support a planned externals programme across Leicester.

This is an excellent opportunity for someone with strong customer service skills and experience working within social housing, construction or property maintenance, helping to ensure residents are fully informed and supported throughout improvement works.

The Role

• Act as the main point of contact for residents before, during and after works.
• Build positive relationships with tenants, addressing any questions or concerns.
• Arrange and attend resident meetings and property visits.
• Keep residents updated on programme schedules and any changes.
• Work closely with site teams to minimise disruption and ensure a positive customer experience.
• Resolve complaints professionally and elevate issues where necessary.
• Maintain accurate records and complete all relevant administration.

About You

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a similar customer-facing role within social housing or construction.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage a busy workload.
• Confident using Microsoft Office and maintaining accurate records.
• Full UK driving licence.

What's on Offer

• Salary of £33,000
• Car allowance
• Opportunity to join a reputable contractor delivering planned maintenance works.
• Supportive team environment with ongoing opportunities for development.