Tenant Liaison Officer

Fawkes & Reece London; Liverpool; On-site; GBP 23,000 - 24,000; Full time

Job summary

A Tenant Liaison Officer role is available with a well-regarded Social Housing Contractor in Liverpool, supporting kitchen and bathroom replacement works on tenanted properties.

This temporary contract focuses on visitor liaison, inductions, and ensuring tenants are informed about works and timelines. You will be the main contact for tenants and coordinate with neighbourhood housing associations to maintain smooth operations.

Qualifications

• Must have a driving licence and access to own transport.
• CSCS Card is desirable for site liaison duties.
• Strong communication and customer service skills.

Responsibilities

• Visit tenants in their homes to explain works and timelines.
• Act as main point of contact for tenant queries and issues.
• Coordinate with housing associations and forum meetings.
• Monitor complaints and customer satisfaction throughout the project.

Skills

Driving licence

CSCS Card

Communication

Job description

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.

My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary contract

This is working on a kitchen and bathroom replacement scheme to tenanted properties in Liverpool.

Duties include:

• Pre entry visits and company inductions


• Collect tenancy agreement/approval forms


• Visiting tenants in their homes and to advise them on when and what work is being carried out


• Act as the main point of contact and deal with any problems/queries that tenant may have


• Contacting neighbourhood housing associations and establishing working relations with them


• Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates


• Attending and chairing tenant forum meetings to advise tenants of works being carried out


• Monitor customer complaints and resolve any potential issues


• Monitor customer satisfaction

You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.

Please note this position is paid via the agency on an hourly rate through an umbrella company. The hourly rate is 16.75-17ph (Umbrella).