Tenant Income & Support Officer

Michael Page Property and Construction; East Midlands; On-site; GBP 33,000 - 38,000; Full time

Job summary

Michael Page Property and Construction is seeking an Income Officer for a not-for-profit housing organisation. You will monitor rent accounts, contact tenants, and support tenancy management to ensure timely payments and minimise arrears.

You will collaborate with other teams, prepare income reports, and handle tenant queries with empathy, following housing policies. This fixed-term contract offers a clear, focused role within the property department.

Qualifications

• Experience in income management or a related area, ideally within the not-for-profit or property sectors.
• Strong communication skills, both written and verbal.
• A confident and empathetic approach to dealing with tenants.
• Good organisational skills and attention to detail.
• Knowledge of housing and tenancy management policies would be beneficial.
• The ability to work collaboratively with other teams and stakeholders.

Responsibilities

• Monitor and manage rent accounts to ensure timely payments and minimise arrears.
• Contact tenants to discuss rent issues and provide advice on payment plans where necessary.
• Work collaboratively with other teams to support tenants in maintaining their tenancies.
• Prepare reports on income collection for internal review.
• Handle tenant queries and provide clear, empathetic communication.
• Identify and escape cases requiring further action or support.
• Ensure compliance with relevant policies and procedures.
• Assist with income-related projects as required by the property department.

Skills

Income management

Communication

Empathy

Organisation

Housing policy knowledge

Collaboration

Job description

Michael Page Property and Construction is seeking an Income Officer for a not-for-profit housing organisation. You will monitor rent accounts, contact tenants, and support tenancy management to ensure timely payments and minimise arrears.

You will collaborate with other teams, prepare income reports, and handle tenant queries with empathy, following housing policies. This fixed-term contract offers a clear, focused role within the property department.