Income Officer

Michael Page; Leicester Forest East; On-site; GBP 33,000 - 38,000; Full time

Job summary

Michael Page is seeking an Income Officer in the property department to help a not-for-profit organisation manage and maximise income from rent. You will work closely with tenants to ensure timely payments and provide support to help them maintain their tenancies.

Key duties include monitoring rent accounts, contacting tenants about rent issues, and preparing income reports for internal review. The role requires empathy, strong communication, and collaboration with other teams.

Qualifications

• Experience in income management or a related area within not-for-profit or property sectors.
• Strong written and verbal communication skills.
• Confident and empathetic approach to dealing with tenants.
• Good organisational skills and attention to detail.
• Knowledge of housing and tenancy management policies would be beneficial.

Responsibilities

• Monitor and manage rent accounts to ensure timely payments and minimise arrears.
• Contact tenants to discuss rent issues and provide advice on payment plans.
• Work with other teams to support tenants in maintaining their tenancies.
• Prepare reports on income collection for internal review.
• Handle tenant queries with clear, empathetic communication.
• Identify and escalate cases requiring further action or support.
• Ensure compliance with relevant policies and procedures.
• Assist with income-related projects as required by the property department.

Skills

Communication skills

Empathy

Organisational skills

Attention to detail

Team collaboration

Job description

Job Overview

As an Income Officer in the property department, you'll play a vital role in helping the not-for-profit organisation manage and maximise its income. Your day-to-day tasks will involve working closely with tenants to ensure effective rent collection and providing support to help them maintain their tenancies.

Client Details

A not-for-profit organisation operating in the property sector.

Description

• Monitor and manage rent accounts to ensure timely payments and minimise arrears.
• Contact tenants to discuss rent issues and provide advice on payment plans where necessary.
• Work collaboratively with other teams to support tenants in maintaining their tenancies.
• Prepare reports on income collection for internal review.
• Handle tenant queries and provide clear, empathetic communication.
• Identify and escape cases requiring further action or support.
• Ensure compliance with relevant policies and procedures.
• Assist with income-related projects as required by the property department.

Profile

• Experience in income management or a related area, ideally within the not-for-profit or property sectors.
• Strong communication skills, both written and verbal.
• A confident and empathetic approach to dealing with tenants.
• Good organisational skills and attention to detail.
• Knowledge of housing and tenancy management policies would be beneficial.
• The ability to work collaboratively with other teams and stakeholders.

Job Offer

• Salary ranging from £33,439 to £37,869, dependent on the level of experience.
• Fixed-term contract offering a clear and focused role.
• Opportunities to contribute to the not-for-profit sector.

Inclusive Recruitment

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.