Income Officer

Vivid Resourcing Ltd; Eccles; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

A Housing Association in Manchester is recruiting an Income Officer to manage rent accounts, reduce arrears and support tenants in sustaining their tenancies. The role is an interim contract with potential extension or conversion to permanent, working Monday to Friday with remote/home-based arrangements and one day per month in the office.

You will work closely with housing management and tenancy sustainment teams, using proactive communication and negotiation to protect revenue and help

Qualifications

• Experience in income management or rent arrears recovery.
• Experience with housing-related services.
• Strong communication and negotiation skills.

Responsibilities

• Manage rent accounts and monitor arrears.
• Contact tenants to discuss balances and set repayment plans.
• Prevent and reduce rent arrears with proactive steps.
• Support tenants in financial difficulty and access support.
• Negotiate affordable repayment arrangements and monitor progress.
• Work with housing management and tenancy sustainment teams.
• Maintain accurate records and ensure cases are well managed.

Skills

Income management

Rent arrears

Communication

Negotiation

Caseload management

Job description

We're recruiting for an Income Officer to join a Housing Association in Manchester!

We're looking for an experienced Income Officer to join a Housing Association on an initial contract, with potential opportunities for extension or a permanent position.

Responsibilities

• Managing rent accounts and monitoring rent arrears.
• Contacting tenants to discuss outstanding balances and agree repayment plans.
• Taking proactive steps to prevent and reduce rent arrears.
• Supporting tenants experiencing financial difficulties and helping them access relevant support.
• Negotiating affordable repayment arrangements and monitoring progress.
• Working closely with housing management and tenancy sustainment teams.
• Maintaining accurate records and ensuring cases are managed effectively.

Essential experience

Previous experience in income management, rent arrears recovery or housing-related services is essential. We're looking for someone with excellent communication and negotiation skills who can manage a caseload effectively, handle sensitive situations confidently and support vulnerable tenants.

Location & Contract Details

• Location: Manchester
• Role: Income Officer
• Contract: Interim contract, with potential extension or temp-to-perm opportunities
• Working pattern: Monday–Friday
• Workplace: Remote / home-based, One day a month office preference.

We're looking for a proactive, resilient and compassionate housing professional who can balance effective income recovery with a customer-focused approach, helping tenants sustain their tenancies while supporting the Housing Association to minimise rent arrears.