Rent & Tenant Support Officer

Michael Page; Leicester Forest East; On-site; GBP 33,000 - 38,000; Full time

Job summary

Michael Page is seeking an Income Officer in the property department to help a not-for-profit organisation manage and maximise income from rent. You will work closely with tenants to ensure timely payments and provide support to help them maintain their tenancies.

Key duties include monitoring rent accounts, contacting tenants about rent issues, and preparing income reports for internal review. The role requires empathy, strong communication, and collaboration with other teams.

Qualifications

• Experience in income management or a related area within not-for-profit or property sectors.
• Strong written and verbal communication skills.
• Confident and empathetic approach to dealing with tenants.
• Good organisational skills and attention to detail.
• Knowledge of housing and tenancy management policies would be beneficial.

Responsibilities

• Monitor and manage rent accounts to ensure timely payments and minimise arrears.
• Contact tenants to discuss rent issues and provide advice on payment plans.
• Work with other teams to support tenants in maintaining their tenancies.
• Prepare reports on income collection for internal review.
• Handle tenant queries with clear, empathetic communication.
• Identify and escalate cases requiring further action or support.
• Ensure compliance with relevant policies and procedures.
• Assist with income-related projects as required by the property department.

Skills

Communication skills

Empathy

Organisational skills

Attention to detail

Team collaboration

Job description

Michael Page is seeking an Income Officer in the property department to help a not-for-profit organisation manage and maximise income from rent. You will work closely with tenants to ensure timely payments and provide support to help them maintain their tenancies.

Key duties include monitoring rent accounts, contacting tenants about rent issues, and preparing income reports for internal review. The role requires empathy, strong communication, and collaboration with other teams.