Tenant Liaison Officer - Internal Only

Tai Tarian Ltd; Neath; On-site; GBP 28,000 - 34,000; Full time

Job summary

Tai Tarian Ltd in Wales is seeking a Tenant Liaison Officer on a 9-month fixed-term, full-time basis with a salary of £30,997 per year.

Reporting to the DMC Team Leader, you will be the key contact for tenants, guiding them through the DMC process, coordinating with repairs and contractors, and providing clear information and support to ensure a smooth journey from start to finish. You will travel across the borough as needed and use ICT tools to maintain records and communication.

Qualifications

• GCSE/Level 3 or equivalent is required.
• Excellent relationship building and communication skills.
• Experience in housing or construction industry is desirable.
• Willingness to travel across the borough and work lone shifts.

Responsibilities

• Act as the main point of contact for tenants during the DMC process.
• Provide information, advice and support to tenants and manage expectations.
• Coordinate with Repairs, DMC Team and external contractors to minimise disruption.
• Travel across the borough and work independently to support tenants from start to finish.

Skills

Relationship building

Communication

ICT literacy

Travel / lone working

Education

GCSE/Level 3 or equivalent

Tools

iPads

Job description

Tenant Liaison Officer

We have a 9-month Fixed-term, Full-time position available with a competitive pay and benefits package with a salary of £30,997 a year.

Reporting to the DMC Team Leader, the Tenant Laison Officer is responsible for providing a professional and customer-focused service to tenants throughout the DMC process, acting as a key link between tenants, the DMC Team, Repairs and other internal teams and contractors.

Woking closely with tenants within the community, this role provides clear information, advice and support, managing and communicating expectations, whilst providing a people-centred customer service.

To be successful in the role of Tenant Liaison Officer our new team member will have a minimum level of education (GCSE/Level 3 or equivalent) with some knowledge of the housing or construction industry as well as having skills below:

• Have excellent relationship building and communication skills, being able to adapt to a wide portfolio of customers while balancing demands in a reasonable manner.
• Act as a key point of contact for tenants throughout the DMC process.
• Identify opportunities to improve the tenant experience throughout the DMC process.
• Be customer focused, managing expectations whilst informing and supporting tenants through the programme while balancing the needs of the business and our external contractors.
• Have experience of dealing with contractor, sub-contractors and providers of construction works, ensuring progress and minimal disruption to our tenants.
• Be able to think critically looking at all possible outcomes and coming to the best solution for the business, contractor, community and tenant alike.
• Support tenants from the beginning to the conclusion of their DMC case.
• Be self-motivated due to the demanding nature of the role where you are expected to travel throughout the borough often lone working.
• Have a good standard of ICT literacy. The use of iPads and general officer software is essential to the role.
• Be a positive and resilient individual who is able to address problems and complaints in a timely manner and recognise patterns and trends in complaints to be addressed to resolve these going forward.

Please see attached Tenant Liaison Officer role profile for the full job description and person specification.

Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees, and the surrounding community and we work in a values-led culture that is Be Bold, Be Fair and Be Kind which empowers us to continually grow and change.

Find out more about us in our , get a feel for what it’s like to work with us, find out what we’re looking for, about our recruitment process and decide whether you can see yourself as a part of our amazing organisation. You will also find hints and tips to support you with your application.

As an equal opportunities’ employer, we aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from all areas of the community.

If you would like further information about this opportunity, please contact [e-mail]