Tenancy Rights & Enforcement Specialist

Crawley Borough Council; Crawley; On-site; GBP 25,000 - 36,000; Full time

Job summary

Crawley Borough Council is seeking an experienced Tenancy Relations Officer on a 12-month fixed-term contract to protect tenants, support lawful landlord practices and prevent homelessness across the borough.

In the Strategic Housing service you will provide expert tenancy law advice, manage disputes, undertake enforcement actions, and collaborate with landlords, tenants and external partners to improve outcomes in the private rented sector.

Qualifications

• extensive knowledge of landlord and tenant legislation, including the Protection from Eviction Act 1977 and Renters Rights Act 2025
• experience working in a housing or tenancy-related role within a customer-focused environment
• proven ability to manage disputes, undertake enforcement action and represent cases in court
• experience of carrying out PACE interviews and handling confrontational situations
• excellent organisational, prioritisation and record-keeping skills
• strong written and verbal communication skills, with the ability to explain complex legal matters clearly

Responsibilities

• provide expert advice to tenants and landlords on tenancy rights, responsibilities, and housing legislation
• investigate complaints including illegal eviction and harassment, gathering evidence and conducting PACE interviews
• take enforcement action where required, including preparation of prosecution reports and court representation
• support or submit Rent Repayment Order applications and deposit compensation claims
• work proactively to prevent homelessness through early intervention and tenancy sustainment
• liaise with internal teams, the police, legal advisors, housing charities and neighbouring authorities
• deliver workshops, training and information sessions for landlords and tenants
• maintain accurate case records and produce reports on trends and service outcomes
• keep up to date with changes in legislation, case law and best practice

Skills

Legal knowledge

Communication skills

Dispute resolution

Case management

Job description

Crawley Borough Council is seeking an experienced Tenancy Relations Officer on a 12-month fixed-term contract to protect tenants, support lawful landlord practices and prevent homelessness across the borough.

In the Strategic Housing service you will provide expert tenancy law advice, manage disputes, undertake enforcement actions, and collaborate with landlords, tenants and external partners to improve outcomes in the private rented sector.