Housing & Tenancy Services Lead

Mansfield District Council; Mansfield; On-site; GBP 30,000 - 35,000; Full time

Job summary

Mansfield District Council is seeking a Housing Management Officer to join our Tenancy Services team in Mansfield. You will deliver frontline housing management, support tenants, sustain tenancies and help maintain thriving neighbourhoods across the district.

The role requires excellent communication, strong problem-solving and a commitment to customer service, with experience in housing management or related fields.

Qualifications

• Experience of housing management, tenancy enforcement, estate management, or a related field is essential.

Responsibilities

• Manage a designated housing patch with a visible presence in local communities.
• Deliver tenancy management, including mutual exchanges, tenancy changes, breaches of tenancy, and tenancy sustainment.
• Manage estate-related matters and address environmental and neighbourhood concerns.
• Investigate and resolve reports of anti-social behaviour and tenancy breaches.
• Work with internal and external partners to support vulnerable tenants.
• Ensure services are delivered in line with regulatory requirements and the Tenant Satisfaction Measures (TSMs), with a focus on customer experience and continuous service improvement.
• Support the Council's commitment to providing safe, sustainable, and well-managed communities.

Skills

Communication skills

Problem-solving

Customer service

Teamwork

Job description

Mansfield District Council is seeking a Housing Management Officer to join our Tenancy Services team in Mansfield. You will deliver frontline housing management, support tenants, sustain tenancies and help maintain thriving neighbourhoods across the district.

The role requires excellent communication, strong problem-solving and a commitment to customer service, with experience in housing management or related fields.