Tenancy Team Managers

Sandwell Metropolitan Borough Council; Oldbury; Presencial; GBP 36 000 - 48 000; Tempo integral

Resumo da oferta

Sandwell Metropolitan Borough Council is restructuring its tenancy and estate services and seeks a Tenancy Team Manager to lead Housing Services Officers. The role focuses on delivering high-quality tenancy and estate management, safeguarding, and engagement with tenants and residents associations.

You will need strong people and performance management and frontline social housing experience. Educated to degree level, you will manage performance, drive service standards, and contribute to

Qualificações

• Educated to degree level or equivalent experience directly relevant to the post.
• Significant experience of working in a frontline service environment in social housing.

Responsabilidades

• Lead and manage a team of Housing Services Officers, ensuring targets and service standards are met.
• Oversee complex tenancy management interventions, including safeguarding/exploitation cases and related enforcement actions.
• Deliver a quality assurance function through audits and supervision to maintain service standards.
• Support active engagement with service users via community engagement initiatives and Tenants and Resident Associations.

Conhecimentos

People management

Performance management

Team leadership

Tenancy management

Quality audits

Community engagement

Formação académica

Degree level or equivalent

Descrição da oferta de emprego

Sandwell is restructuring its Tenancy and Estate Services to ensure that it is customer‑focused, proactive, and ready to deliver against the challenges it faces now and into the future. As a key part of this we are looking for highly‑motivated people to join our service as Tenancy Team Managers, who will each manage a team of Housing Services Officers, delivering a high quality tenancy and estate management service. This is a crucial management post, and thus we are looking for candidates who are highly capable when it comes to people and performance management. The key requirements of this post includes to:

• Lead and manage a team of motivated, and well‑trained officers, ensuring that their performance and development are managed effectively, so that targets and service standards are achieved.
• Ensure the team is effectively managing more complex or demanding tenancy management interventions e.g. safeguarding / exploitation cases, tenancy breaches & related enforcement action.
• Deliver a quality assurance function for the team, undertaking quality audits and supervision to ensure that service standards are maintained.
• Support active engagement with service users via community engagement initiatives, and Tenants and Resident Associations.
• Educated to degree level or equivalent experience directly relevant to the post.
• Significant experience of working in a frontline service environment in social housing