Tenancy Team Manager

Sandwell Metropolitan Borough Council; Oldbury; Vor Ort; GBP 45.000 - 50.000; Vollzeit

Zusammenfassung

Sandwell Metropolitan Borough Council is restructuring its Tenancy and Estate Services to ensure that it is customer-focused, proactive, and ready to deliver against the challenges it faces now and into the future.

As a key part of this we are looking for highly-motivated people to join our service as Tenancy Team Managers, who will each manage a team of Housing Services Officers, delivering a high quality tenancy and estate management service.

Qualifikationen

• Degree level or equivalent experience directly relevant to the post.
• Significant experience of working in a frontline service environment in social housing.

Aufgaben

• Lead and manage a team of motivated, well-trained officers, ensuring that their performance and development are managed effectively, so that targets and service standards are achieved.

Kenntnisse

People management

Performance management

Team leadership

Stakeholder engagement

Ausbildung

Degree level or equivalent

Jobbeschreibung

Title: Tenancy Team Manager

Grade/Salary: Band G, SCP 32-37 (£44,523- £49,817 per annum)

Contract Type: Permanent

Hours: 37 hours

Locations: Various across Sandwell

Job Summary

Sandwell is restructuring its Tenancy and Estate Services to ensure that it is customer-focused, proactive, and ready to deliver against the challenges it faces now and into the future. As a key part of this we are looking for highly-motivated people to join our service as Tenancy Team Managers, who will each manage a team of Housing Services Officers, delivering a high quality tenancy and estate management service. This is a crucial management post, and thus we are looking for candidates who are highly capable when it comes to people and performance management.

The key requirements of this post includes to

• Lead and manage a team of motivated, and well-trained officers, ensuring that their performance and development are managed effectively, so that targets and service standards are achieved.
• Ensure the team is effectively managing more complex or demanding tenancy management interventions e.g. safeguarding / exploitation cases, tenancy breaches & related enforcement action.
• Deliver a quality assurance function for the team, undertaking quality audits and supervision to ensure that service standards are maintained.
• Support active engagement with service users via community engagement initiatives, and Tenants and Resident Associations.

Essential Requirements

• Educated to degree level or equivalent experience directly relevant to the post.
• Significant experience of working in a frontline service environment in social housing

Additional Information

• Closing date: 30th October 2026
• Interviews will take place w/c 9th November 2026

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