Tenancy Services Lead - People, Process & Performance

Sandwell; Brades Vilage; À distance; GBP 45 000 - 50 000; Plein temps

Résumé du poste

Sandwell is restructuring its Tenancy and Estate Services to be more customer-focused and proactive. We are seeking a Tenancy Support Manager to lead a central team of Housing Services Advisors providing essential administrative support to Tenancy Management and Estate Services.

This is a key management role responsible for prioritising work, maintaining service standards, and delivering process improvements during a period of change, with a strong focus on customers and service delivery.

Qualifications

• Educated to degree level or able to demonstrate equivalent experience directly relevant to the post.
• Significant experience of working in a frontline service environment within social housing or a similarly complex customer-focused service.
• Experience of managing or supervising staff, including supporting performance, development and service delivery.
• Ability to organise workloads, manage competing priorities and ensure work is completed to agreed standards and timescales.
• A commitment to continuous improvement, with the ability to identify practical changes that improve efficiency, quality and customer outcomes.

Responsabilités

• Lead and manage a team of Housing Services Advisors, ensuring staff are supported, developed and clear about service expectations.
• Deliver a quality assurance function for the team, including audits, supervision and checks to ensure service standards are maintained.
• Manage team performance, workloads and priorities to ensure targets, deadlines and service outcomes are achieved.
• Work with Estate Services to identify where administrative and coordination support can be provided by the central team, helping to release operational capacity for frontline estate work.
• Contribute positively to continuous improvement by identifying process improvements, supporting service reviews and keeping up to date with good practice.

Description du poste

Sandwell is restructuring its Tenancy and Estate Services to be more customer-focused and proactive. We are seeking a Tenancy Support Manager to lead a central team of Housing Services Advisors providing essential administrative support to Tenancy Management and Estate Services.

This is a key management role responsible for prioritising work, maintaining service standards, and delivering process improvements during a period of change, with a strong focus on customers and service delivery.