Tenancy Support Manager

Sandwell; Brades Vilage; Remote; GBP 45,000 - 50,000; Full time

Job summary

Sandwell is restructuring its Tenancy and Estate Services to be more customer-focused and proactive. We are seeking a Tenancy Support Manager to lead a central team of Housing Services Advisors providing essential administrative support to Tenancy Management and Estate Services.

This is a key management role responsible for prioritising work, maintaining service standards, and delivering process improvements during a period of change, with a strong focus on customers and service delivery.

Qualifications

• Educated to degree level or able to demonstrate equivalent experience directly relevant to the post.
• Significant experience of working in a frontline service environment within social housing or a similarly complex customer-focused service.
• Experience of managing or supervising staff, including supporting performance, development and service delivery.
• Ability to organise workloads, manage competing priorities and ensure work is completed to agreed standards and timescales.
• A commitment to continuous improvement, with the ability to identify practical changes that improve efficiency, quality and customer outcomes.

Responsibilities

• Lead and manage a team of Housing Services Advisors, ensuring staff are supported, developed and clear about service expectations.
• Deliver a quality assurance function for the team, including audits, supervision and checks to ensure service standards are maintained.
• Manage team performance, workloads and priorities to ensure targets, deadlines and service outcomes are achieved.
• Work with Estate Services to identify where administrative and coordination support can be provided by the central team, helping to release operational capacity for frontline estate work.
• Contribute positively to continuous improvement by identifying process improvements, supporting service reviews and keeping up to date with good practice.

Job description

Title: Tenancy Support Manager

Grade/Salary: Band G, SCP 32-37 (£44,523- £49,817 per annum)

Contract Type: Permanent

Hours: 37 hours

Location: Sandwell (exact location TBC)

Brief Job Summary:

Sandwell is restructuring its Tenancy and Estate Services to ensure the service is customer-focused, proactive and equipped to respond to both current and future challenges. As part of this change, we are looking for a Tenancy Support Manager to lead, support and motivate a central team of Housing Services Advisors who provide essential administrative and service support to Tenancy Management and Estate Services.

This is a key management role within the service. The successful candidate will be responsible for ensuring work is prioritised effectively, service standards are maintained, and opportunities for process improvement are identified and delivered. You will need to be organised, confident in managing people and performance, and able to support the team through a period of change while maintaining a strong focus on customers and service delivery.

The key requirements of this post include:

• Lead and manage a team of Housing Services Advisors, ensuring staff are supported, developed and clear about service expectations.
• Deliver a quality assurance function for the team, including audits, supervision and checks to ensure service standards are maintained.
• Manage team performance, workloads and priorities to ensure targets, deadlines and service outcomes are achieved.
• Work with Estate Services to identify where administrative and coordination support can be provided by the central team, helping to release operational capacity for frontline estate work.
• Contribute positively to continuous improvement by identifying process improvements, supporting service reviews and keeping up to date with good practice.

Essential Requirements:

• Educated to degree level or able to demonstrate equivalent experience directly relevant to the post.
• Significant experience of working in a frontline service environment within social housing or a similarly complex customer-focused service.
• Experience of managing or supervising staff, including supporting performance, development and service delivery.
• Ability to organise workloads, manage competing priorities and ensure work is completed to agreed standards and timescales.
• A commitment to continuous improvement, with the ability to identify practical changes that improve efficiency, quality and customer outcomes.

Additional Information:

• Closing date: 30th October 2026
• Interviews will take place w/c 9th November 2026

*Please note that previous applicants need not apply*

If you are an internal candidate and currently at risk, please let the recruiting manager know.

If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV.

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