Tenancy Team Manager

Sandwell; Brades Vilage; Remote; GBP 45,000 - 50,000; Full time

Job summary

Sandwell is restructuring its Tenancy and Estate Services to be customer-focused and proactive in delivering against current and future challenges. We are seeking highly-motivated Tenancy Team Managers who will lead teams of Housing Services Officers to provide a high-quality tenancy and estate management service.

The role requires strong people and performance management, with responsibility for complex tenancy management interventions and a robust quality assurance process.

Qualifications

• Educated to degree level or equivalent experience directly relevant to the post.
• Significant experience of working in a frontline service environment in social housing.

Responsibilities

• Lead and manage a team of Housing Services Officers, ensuring performance and development are managed effectively.
• Deliver tenancy management interventions including safeguarding/exploitation cases and enforcement actions.
• Deliver a quality assurance function through audits and supervision to maintain service standards.
• Engage with service users via community initiatives and Tenants/Resident Associations.

Skills

Team leadership

People management

Performance management

Education

Degree or equivalent

Job description

Title: Tenancy Team Manager

Grade/Salary: Band G, SCP 32-37 (£44,523- £49,817 per annum)

Contract Type: Permanent

Hours: 37 hours

Locations: Various across Sandwell

Job Summary:

Sandwell is restructuring its Tenancy and Estate Services to ensure that it is customer-focused, proactive, and ready to deliver against the challenges it faces now and into the future. As a key part of this we are looking for highly-motivated people to join our service as Tenancy Team Managers, who will each manage a team of Housing Services Officers, delivering a high quality tenancy and estate management service. This is a crucial management post, and thus we are looking for candidates who are highly capable when it comes to people and performance management.

The key requirements of this post includes to:

• Lead and manage a team of motivated, and well-trained officers, ensuring that their performance and development are managed effectively, so that targets and service standards are achieved.
• Ensure the team is effectively managing more complex or demanding tenancy management interventions e.g. safeguarding / exploitation cases, tenancy breaches & related enforcement action.
• Deliver a quality assurance function for the team, undertaking quality audits and supervision to ensure that service standards are maintained.
• Support active engagement with service users via community engagement initiatives, and Tenants and Resident Associations.

Essential Requirements:

• Educated to degree level or equivalent experience directly relevant to the post.
• Significant experience of working in a frontline service environment in social housing

Additional Information:

• Closing date: 30th October 2026
• Interviews will take place w/c 9th November 2026

*Please note that previous applicants need not apply*

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

https://www.sandwell.gov.uk/WeAreSandwell/council/story