Tenancy Team Manager

DiSRUPT Recruitment & Search | B Corp; Reading; On-site; GBP 35,000 - 45,000; Full time

Job summary

A growing residential property business in Reading is seeking a Tenancy Team Manager. This role involves overseeing tenancy services, leading a team of Tenancy Managers, and ensuring outstanding customer service. The ideal candidate will have proven experience in residential tenancy management, strong leadership skills, and a solid understanding of UK tenancy legislation. This position offers a chance to make a significant impact on tenant experiences while working in a collaborative environment.

Qualifications

• Proven experience in residential tenancy management.
• Strong understanding of UK tenancy legislation and compliance.
• Excellent communication and leadership skills.

Responsibilities

• Lead and inspire a team to deliver first-class tenancy management.
• Oversee all tenancy operations, including compliance and legal notices.
• Use data to monitor service performance and identify improvement opportunities.

Skills

Customer service excellence

Leadership

Problem-solving

Data-driven mindset

Education

ARLA qualification (or equivalent)

Job description

Tenancy Team Manager

Are you an experienced tenancy management professional who thrives on delivering exceptional customer service and leading high-performing teams? This is an exciting opportunity to join a growing residential property business as a Tenancy Team Manager, based in a lovely town centre office in Reading.

About the Role

As the Tenancy Team Manager, you will oversee the delivery of tenancy services across a growing portfolio of residential homes. You’ll lead a team of Tenancy Managers and Customer Service Coordinators to ensure residents receive an outstanding experience throughout their tenancy, from move-in to move-out and every step in between.

You will bring a strong understanding of tenancy law and compliance, a passion for excellent service and a data-driven mindset to continuously improve processes and tenant satisfaction.

Key Responsibilities

• Lead and inspire a team to deliver first‑class tenancy management and customer care.
• Oversee all tenancy operations, including compliance, legal notices, deposit handling and end‑of‑tenancy processes.
• Handle complex tenant queries and complaints with professionalism and empathy.
• Use data and insights to monitor service performance and identify opportunities for improvement.
• Report regularly to senior management and contribute to strategic initiatives.
• Foster collaboration across departments to ensure consistent and efficient service delivery.

About You

• Proven experience in residential tenancy management.
• ARLA qualification (or equivalent) desirable.
• Excellent communication and leadership skills.
• Strong understanding of UK tenancy legislation and compliance.
• Skilled in problem‑solving, complaint resolution and process improvement.
• Confident working in a fast‑paced, data‑led environment.
• Organised, proactive and committed to delivering exceptional results.

If you’re ready to lead a passionate team and make a genuine impact on tenant experiences, we’d love to hear from you.