Tenancy Sustainment Specialist — Hybrid

Ciwmjobs; St Helens; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid work

Generous annual leave

Enhanced pension scheme

Health benefits

Training and development

Regional impact

Job summary

Ciwmjobs is recruiting a Tenancy Sustainment Officer for a Merseyside-based housing provider. The role focuses on helping customers maintain tenancies and live independently, managing a varied caseload with early intervention and targeted support across welfare, health, debt, and community services.

You will work with Housing Officers and external partners to reduce tenancy breakdowns and homelessness. A full UK driving licence and independent working style are essential.

Qualifications

• Previous experience in tenancy sustainment, housing management, homelessness prevention, floating support or a similar housing-related role.
• Experience supporting vulnerable customers and managing complex cases.
• A strong understanding of safeguarding, welfare benefits and support services.
• Excellent communication and relationship-building skills.
• The ability to work independently and prioritise a busy caseload effectively.
• A proactive and solutions-focused approach to problem-solving.
• A full UK driving licence and access to a vehicle.

Responsibilities

• Supporting customers at risk of tenancy breakdown, eviction or homelessness.
• Carrying out home visits, needs assessments and welfare checks.
• Developing and reviewing support plans to help residents achieve sustainable outcomes.
• Working closely with Housing Officers, local authorities and external support agencies.
• Assisting customers with access to welfare benefits, debt advice, health services, employment support and community resources.
• Identifying and responding appropriately to safeguarding concerns.
• Supporting new tenants to successfully settle into their homes and communities.
• Maintaining accurate case records and contributing to service performance targets.

Job description

Ciwmjobs is recruiting a Tenancy Sustainment Officer for a Merseyside-based housing provider. The role focuses on helping customers maintain tenancies and live independently, managing a varied caseload with early intervention and targeted support across welfare, health, debt, and community services.

You will work with Housing Officers and external partners to reduce tenancy breakdowns and homelessness. A full UK driving licence and independent working style are essential.