Tenancy Sustainment Caseworker - Hybrid Role

Central Recruitment Services Ltd; Greater London; Hybrid; GBP 33,000 - 34,000; Full time

Job summary

Central Recruitment Services Ltd is recruiting a Caseworker to join a Tenancy Sustainment Team across London, supporting adults 18+ with various support needs and focused on tenancy sustainment and floating support. The role is hybrid, with a King’s Cross office and potential homeworking.

You will manage a caseload, complete key working sessions, and collaborate with housing providers and health services to help clients maintain tenancies and access opportunities.

Qualifications

• Experience or understanding of approaches to working with people with a range of support needs, including mental or physical ill health, challenging behaviour, substance misuse, anti-social behaviour and/or offending.
• Understanding of client needs assessment, onboarding into new accommodation, and move-on planning.
• Knowledge of, or willingness to learn about, common health issues and the barriers to health access that people experiencing homelessness may encounter
• Knowledge of, or willingness to learn about, housing pathways and move-on routes for people moving from supported housing to independence, including hostels, the Private Rented Sector and social housing, as well as alternative provision such as supported housing pathways and emergency accommodation
• Ability to use a range of personalised assessment and support planning tools and approaches, including motivational interviewing, strengths-based and trauma-informed support, to deliver effective assessments and casework
• Ability to deliver successful move-in and resettlement support to enable clients to settle into and manage their own tenancy
• Ability to collaborate and work effectively in partnership with a range of service providers and agencies to establish or improve services for clients

Responsibilities

• Hold a caseload of 25 key clients and undertake key working sessions
• Co-produce strengths-based and outcome-focused support, safety and move-on plans with clients, engaging clients in assessment and planning of their support needs
• Assess client risk and develop risk management strategies with the client, housing provider, and other services delivering support to clients
• Work with a range of agencies to ensure clients have access to relevant statutory and non-statutory services and benefits, and accompanying clients at appointments where appropriate
• Identify and assess physical and mental health needs with clients, supporting clients to access health and care services, and helping clients improve their health and wellbeing
• Support clients to sustain their tenancy, reduce debts and maximise their income
• Support clients to identify, access and participate in internal and external activities that will enhance their quality of life e.g. such as Work, education and training opportunities, social inclusion opportunities
• Take part in organising, facilitating and delivering activities, drop‑in sessions or groups in response to identified client needs or as part of a project wide programme of group work
• Report and action safeguarding concerns for children and adults at potential or actual risk of harm and neglect in line with Policies and relevant legislation

Job description

Central Recruitment Services Ltd is recruiting a Caseworker to join a Tenancy Sustainment Team across London, supporting adults 18+ with various support needs and focused on tenancy sustainment and floating support. The role is hybrid, with a King’s Cross office and potential homeworking.

You will manage a caseload, complete key working sessions, and collaborate with housing providers and health services to help clients maintain tenancies and access opportunities.