Tenancy Sustainment Officer

Ygam; Greater London; Híbrido; GBP 32.000 - 42.000; Jornada completa

Descripción de la vacante

Ygam is seeking a Tenancy Sustainment Officer to support vulnerable residents in sustaining tenancies through specialist welfare advice, income maximisation and tailored support. You will manage your own caseload, delivering practical solutions to improve financial wellbeing and independence.

You will work closely with internal teams and external agencies, conducting holistic assessments, home visits and risk assessments while maintaining accurate records and contributing to performance targets.

Formación

• Experience in housing management, tenancy sustainment or welfare benefits.
• Ability to assess vulnerable residents and develop tailored support plans.
• Strong knowledge of Housing Benefit and Universal Credit.

Responsabilidades

• Manage a high-volume caseload of vulnerable residents and provide tailored tenancy sustainment support.
• Conduct holistic assessments, home visits and risk assessments to enable independent living.
• Advise on Housing Benefit, Universal Credit and discretionary welfare payments to maximise income.
• Collaborate with housing teams, local authorities and agencies to coordinate support.
• Maintain accurate case records and contribute to service performance targets.

Conocimientos

Case management

Partnership working

Communication

Welfare benefits knowledge

Empathy

Descripción del empleo

Tenancy Sustainment Officer

A respected housing provider committed to delivering high-quality housing services and supporting residents to maintain safe, secure and sustainable tenancies. They place residents at the heart of everything they do and are seeking an experienced professional to join their Rental Income and Housing Management team.

This is an excellent opportunity for someone with a strong background in tenancy sustainment, welfare benefits and financial inclusion who is passionate about making a meaningful difference within local communities.

The Role

As the Tenancy Sustainment Officer, you will play a pivotal role in supporting vulnerable residents to sustain their tenancies through specialist welfare advice, income maximisation and tailored support. Managing your own case-load, you will work closely with internal teams and external agencies to identify barriers, develop support plans and deliver practical solutions that improve residents' financial well-being and independence.

Key Responsibilities

• Manage a high-volume case-load of vulnerable residents, delivering tailored tenancy sustainment and financial inclusion support.
• Complete holistic assessments, home visits, risk assessments and personalised support plans to help residents maintain independent living.
• Provide expert advice on Housing Benefit, Universal Credit, welfare benefits, Discretionary Housing Payments, Household Support Fund applications and income maximisation opportunities.
• Work collaboratively with housing teams, local authorities and external agencies, managing referrals and coordinating support for residents with complex needs.
• Maintain accurate case records, contribute to performance targets, deliver excellent customer service and support colleagues through training and knowledge sharing where required.

Key Requirements

• Previous experience within housing management, tenancy sustainment, welfare benefits or financial inclusion.
• Excellent working knowledge of Housing Benefit, Universal Credit and wider welfare benefit legislation.
• Proven experience supporting vulnerable residents, including individuals with complex needs, safeguarding concerns.
• Strong case management, communication and partnership-working skills, with the ability to manage a busy and varied workload.
• A proactive, empathetic and solution-focused approach, with a genuine passion for improving resident outcomes and sustaining tenancies.