Tenancy Sustainment Officer

Sheffield City Council HQ; Sheffield; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Generous holiday entitlement

Flexible working opportunities

Job summary

Sheffield City Council provides a permanent part-time role (24 hours per week) within the Housing Service's Tenancy Enforcement & Sustainment Team (TEST). The post focuses on operational support across all functions, with an emphasis on safeguarding responsibilities.

You will manage referrals, maintain housing systems, extract data, and assist in delivering training. Strong IT skills and clear written and verbal communication are essential, plus a proactive, self-motivated approach.

Qualifications

• Excellent IT skills and the ability to keep accurate records.
• Sound written and verbal communication skills.
• Self-motivated and resourceful with attention to detail.

Responsibilities

• You will support the team in ensuring Housing systems are up to date and accurate.
• You will manage inboxes, process referrals and record data accurately.
• You will extract data from systems and present it for use by other officers.
• You will assist in the organisation and delivery of training.
• You will need excellent IT skills and the ability to keep accurate records.

Skills

IT skills

Written and verbal communication

Self-motivated

Resourceful

Job description

This post is be based in the Housing Service's Tenancy Enforcement & Sustainment Team (TEST).

The role is to provide operational support across all functions of the Tenancy Enforcement & Sustainment Team. Whilst duties may be required across the full range of activities, there is likely to be a particular emphasis on supporting the team's safeguarding responsibilities.

Candidates should note that, as part of the role, they will be exposed to information about domestic abuse, safeguarding and criminality.

• You will support the team in ensuring that Housing systems remain up to date and contain accurate information.
• You will manage inboxes, process and respond to referrals and utilise various systems to accurately record and extract data.
• You will extract data from systems and prepare / present this for use by other officers
• You will assist in the organisation and delivery of training.
• You will also need excellent IT skills, and have the ability to able to keep accurate records, you must possess sound written and verbal skills and be self-motivated and resourceful

This is a permanent role over 24 hours a week. We offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities, which benefit you and the Council.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we'll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.