Casework Officer

Sheffield City Council HQ; Sheffield; On-site; GBP 26,000 - 32,000; Full time

Job summary

Sheffield City Council seeks Casework Officers for its Homelessness and Supported Housing Service. You will provide high-quality housing advice and casework to residents who are homeless or at risk, focusing on prevention and identifying risks before crises occur.

Depending on the team, you will carry out assessments, coordinate support, engage with landlords, and maintain records in line with statutory timescales. A collaborative, trauma-informed approach is essential.

Qualifications

• Experience of working with people in sensitive or challenging situations
• Ability to manage a caseload and make sound decisions
• Strong communication skills and the ability to adapt your approach
• Confidence working at pace and managing competing demands
• Commitment to inclusive, customer-focused services

Responsibilities

• Work with customers with a wide range of housing needs, from one-off advice to managing a caseload
• Carry out homelessness assessments and make decisions in line with legislation
• Provide practical advice and tailored housing solutions
• Identify barriers early, including affordability, tenancy history, and support needs
• Support access to suitable accommodation and wider support services
• Work proactively to prevent crisis and promote long-term housing stability
• Work with landlords to increase private rented housing options and match customers to suitable properties
• Maintain accurate records and meet statutory timescales

Skills

Empathy

Caseload management

Communication skills

Adaptability

Inclusive, customer-focused

Job description

We are seeking to appoint Casework Officers to join our Homelessness and Supported Housing Service at a time of significant transformation. We are reshaping how we deliver services, with a clear focus on early intervention, prevention, and improving outcomes for residents across Sheffield.

Vacancies

We are recruiting across the following teams:

Housing Advice Service

• Housing Advice
• Adults Prevention
• Families Prevention
• Private Rented Solutions

Homelessness and Rehousing

• Adults Casework
• Families Casework

The Role

You will provide high-quality, strengths-based housing advice and casework, supporting residents who are homeless or at risk of homelessness.

Your focus will be on preventing homelessness wherever possible-offering early advice, identifying risks, and coordinating support before situations escalate into crisis. Where prevention is not possible, you will work with customers to secure sustainable housing solutions, reducing the need for temporary or emergency accommodation.

Depending on the team, you will carry out some or all of the below:

• Work with customers with a wide range of housing needs, from one-off advice to managing a caseload
• Carry out homelessness assessments and make decisions in line with legislation
• Provide practical advice and tailored housing solutions
• Identify barriers early, including affordability, tenancy history, and support needs
• Support access to suitable accommodation and wider support services
• Work proactively to prevent crisis and promote long-term housing stability

• Work with landlords to increase private rented housing options and match customers to suitable properties, ensuring a smooth move into settled accommodation

• Maintain accurate records and meet statutory timescales

Our Approach

• Prevention-led
• Focused on avoiding crisis and reducing emergency and temporary accommodation
• Trauma-informed
• Strengths-based
• Collaborative and partnership-driven

What We're Looking For

We are looking for people who are empathetic, resilient and motivated to make a difference.

You will bring:

• Experience of working with people in sensitive or challenging situations
• The ability to manage a caseload and make sound decisions
• Strong communication skills and the ability to adapt your approach
• Confidence working at pace and managing competing demands
• A commitment to inclusive, customer-focused services

You will also:

• Be confident supporting people in crisis while maintaining a calm, empathetic approach
• Be committed to strengths-based practice, helping people take positive steps forward
• Work effectively with colleagues and partners to achieve the best outcomes

We recognise that there is no single "ideal" background for this role. What matters is your ability to work with people, build trust and deliver positive outcomes.

We're committed to building a team that reflects the diversity of Sheffield, and we welcome applications from people with a wide range of backgrounds, experiences and perspectives.

Why Join Us?

• Be part of a service focused on early help and prevention
• Help reduce homelessness and improve long-term outcomes
• Work in a supportive team with opportunities to develop
• Make a meaningful difference to people's lives every day

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we'll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.