Private Housing Standards Liaison Officer

Beighton; Sheffield; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

The Private Housing Standards service in Sheffield is expanding its Liaison Team to improve contact between residents, landlords and officers. The role will handle incoming enquiries, triage repairs, and maintain accurate case records to support regulatory services.

You will work to deadlines, use email and phone communication, and have a basic understanding of housing issues. The job offers a mix of office-based and home working with flexible hours and 26 days holiday rising to 31.

Qualifications

• Experience dealing with customer enquiries by phone and email.
• Ability to triage workload and maintain accurate records.
• Basic understanding of housing issues in the private sector.

Responsibilities

• Discussing repair issues with tenants and referrals to inspectors.
• Triaging issues with landlords and property managers.
• Processing housing licensing applications and council initiatives.
• Maintaining customer and case records in line with policies.
• Researching information using HM Land Registry and Companies House.
• Ensuring data protection and Freedom of Information compliance.

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

The Private Housing Standards service regulates private sector housing in Sheffield, primarily focusing on improving the conditions and management of privately rented properties. With roughly 45,000 privately rented homes in the city and numbers continuing to rise, the service is looking to expand its Liaison Team.

The role will provide effective contact between customers and Private Rented Standards Officers, manage incoming enquiries and maintain accurate case records to support the delivery of regulatory services.

Sheffield is a great city to live and work in, offering the benefits of a major city alongside extensive green spaces and easy access to the Peak District. With a wide range of cultural and leisure opportunities, it is an ideal place to develop your career while making a difference to the people who live here.

The ideal candidate will be someone who has a passion for making a difference to the citizens of Sheffield, has experience of managing an incoming workload, the skills to deal with customers in an effective manner, the ability to problem solve via both email and on the phone, and a keen attention to detail. It is preferable that the candidate also has a basic understanding of issues relating to housing in the private sector.

General day to day tasks include, but are not limited to:

• Discussing repair issues with tenants via telephone and email, and making referrals to housing inspectors
• Triaging repair issues with landlords and property managers
• Processing applications for housing licensing schemes and council led initiatives
• Maintaining accurate customer and case records
• Researching information using sources such as HM Land Registry and Companies House
• Managing information in line with relevant policies, procedures and legislation, including data protection and Freedom of Information requirements

The role will require that the candidate spends a minimum amount of time working from a fixed office location each week, but home working is also permitted.

Flexible working hours and 26 days paid annual leave per year (rising to 31 days after 5 years service) plus bank holidays.

One full-time permanent post and one temporary for 12 months post, available for immediate start. (37 hours per week)

For more information about this role please contact Lewis Johnson on 01142734680.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyoneand where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.