Tenancy Sustainment Officer

Beighton; Sheffield; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Generous holiday entitlement

Job summary

Sheffield City Council is seeking a supported-operational role in the Housing Service’s Tenancy Enforcement & Sustainment Team. The position emphasizes safeguarding responsibilities and handling information about domestic abuse, safeguarding and criminality.

You will maintain housing records, manage referrals, and support team training. The role is permanent, based on a 24-hour week minimum with potential flexible working arrangements.

Qualifications

• Must be able to manage multiple tasks and respond to referrals efficiently.
• Excellent IT skills and ability to keep accurate records.
• Strong written and verbal communication, self-motivated and resourceful.

Responsibilities

• Support the Tenancy Enforcement & Sustainment Team in day-to-day operations.
• Manage inboxes, process referrals and log data in housing systems.
• Extract data from systems and prepare it for use by others.
• Assist in organisation and delivery of training.

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

This post is be based in the Housing Service’s Tenancy Enforcement & Sustainment Team (TEST).

The role is to provide operational support across all functions of the Tenancy Enforcement & Sustainment Team. Whilst duties may be required across the full range of activities, there is likely to be a particular emphasis on supporting the team's safeguarding responsibilities.

Candidates should note that, as part of the role, they will be exposed to information about domestic abuse, safeguarding and criminality.

• You will support the team in ensuring that Housing systems remain up to date and contain accurate information.
• You will manage inboxes, process and respond to referrals and utilise various systems to accurately record and extract data.
• You will extract data from systems and prepare / present this for use by other officers
• You will assist in the organisation and delivery of training.
• You will also need excellent IT skills, and have the ability to able to keep accurate records, you must possess sound written and verbal skills and be self-motivated and resourceful

This is a permanent role over 24 hours a week. We offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities, which benefit you and the Council.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyoneand where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.