Estates Housing Officer

CIH International Housing Group; Sheffield; On-site; GBP 24,000 - 30,000; Full time

Job summary

Sheffield City Council is seeking a committed Estate Housing Officer to join the Estate Services team in Sheffield. You will act as a key contact for residents and help deliver responsive estate services within your designated area, working with residents, contractors and partner organisations to maintain high-quality estates.

The role emphasises customer care, consultation, and teamwork, with opportunities to engage with local communities and contribute to policy development.

Qualifications

• There are no specified formal qualification requirements. Relevant experience, skills and approach to customer service will be assessed through the application and interview process.

Responsibilities

• Carry out health and safety inspections.
• Support the enforcement of tenancy conditions.
• Manage repair and maintenance matters.
• Investigate and manage environmental issues.
• Visit residents in their homes.
• Provide information and advice by telephone, email, letter and face to face.
• Collect, record and collate statistical and operational information.
• Liaise with contractors and partner agencies to ensure required services are delivered.
• Contribute to the development of local communities and estate services.
• Support stock control, budgeting and other relevant aspects of the Area Team's work.
• Contribute to the development of policies and working practices.
• Respond calmly and effectively to emergencies and challenging situations.

Skills

Customer service

Communication

Teamwork

Job description

About the role

We are looking for a committed and customer-focused Estate Housing Officer to join our Estate Services team.

You will provide an important point of contact for residents and support the effective delivery of estate services within a designated area. Working as part of an Area Team, you will help deliver a responsive service that meets the needs of Sheffield residents.

This is a varied and practical role involving work with residents, colleagues, contractors, partner organisations and local community groups. You will provide a professional, accessible and high-quality service, with a strong emphasis on customer care, consultation and teamwork.

Key responsibilities

• Carry out health and safety inspections.
• Support the enforcement of tenancy conditions.
• Manage repair and maintenance matters.
• Investigate and manage environmental issues.
• Visit residents in their homes.
• Provide information and advice by telephone, email, letter and face to face.
• Collect, record and collate statistical and operational information.
• Liaise with contractors and partner agencies to ensure required services are delivered.
• Contribute to the development of local communities and estate services.
• Support stock control, budgeting and other relevant aspects of the Area Team's work.
• Contribute to the development of policies and working practices.
• Respond calmly and effectively to emergencies and challenging situations.

Please note: Occasional attendance at meetings outside normal office hours may be requested, although this is not mandatory.

About you

• Communicate effectively with residents, colleagues and external organisations, both remotely and face to face.
• Represent Sheffield City Council positively and professionally.
• Deliver excellent customer service in a high-profile service environment.
• Interpret and follow relevant policies, procedures and legislation.
• Organise and prioritise their workload, using initiative and working flexibly.
• Remain calm and effective when dealing with emergencies or difficult situations.
• Complete written records and handle basic numerical information accurately.
• Use computers, keyboard-based systems and new technology in a customer-centred environment.
• Demonstrate a clear commitment to equality, diversity and inclusion.

Qualifications

There are no specified formal qualification requirements. Relevant experience, skills and approach to customer service will be assessed through the application and interview process.

Our values

• People are at the heart of what we do
• Openness and honesty are important to us
• Together we get things done

Why join us?

This role provides an opportunity to make a visible difference to neighbourhoods and residents across Sheffield. You will work collaboratively with colleagues, communities and partner organisations to maintain safe, well-managed estates and provide services that respond to local needs.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we'll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.