Tenancy Sustainment Officer

Premier; Leicester; On-site; GBP 25,000 - 26,000; Full time

Job summary

Premier in Leicester seeks a Tenancy Sustainment Officer to support a social housing service. You will coordinate tenancy management, voids, rent collection and safety checks to maintain high living standards for residents.

The role involves ensuring timely re-letting, managing inventories, and coordinating Welcome Packs. A 37.5-hour week applies with an initial agency contract then permanent appointment.

Qualifications

• Experience in housing and tenancy management with statutory obligations.
• Track record in tenancy management, voids and arrears management.
• Knowledge of Housing Benefit regulations and welfare reform.
• Good time management and organisation.
• Ability to manage risk effectively.

Responsibilities

• Coordinate turnaround of void properties, enabling quick re-letting with pre-let and post-let checks.
• Ensure supported accommodation is available in line with local KPIs.
• Oversee basic cleaning and room turnaround tasks as needed.
• Support residents to maintain cleanliness per tenancy/licence.
• Monitor properties for damage, abandonment or misuse and ensure high standards.
• Ensure Gas Safety checks are carried out and residents comply.
• Arrange Welcome Packs and inventory; order replacement furniture.
• Agree condition of accommodation at re-let and at move-out.

Skills

Housing tenancy management

Void and arrears management

Time management

Risk management

Gas safety checks knowledge

Housing Benefit regulations

Job description

11 Nov, 2026# Tenancy Sustainment Officer£27,000 - £27,800 yearly* CV-Library* Leicester, City of LeicesterPermanent Charity### Job DescriptionApricus Resourcing are working with a social enterprise provider who are looking for a Housing Sustainment Officer for an ongoing contract role based within one of their services in Leciester.The role is based within a tenancy team that aims to support the groups wider housing services. Your role will include working towards corporate aims and targets. You will also be working to co-ordinate tenancy management and rent collection, ensuring all income is received.Key Duties include:• Effectively work for the efficient turnaround of void properties to ensure quick re-let: with pre-let and post let checks, ensuring repairs and replacements are completed quickly.• You will ensure supported accommodation is available for use in line with local Key performance Indicators.• Oversee and carry out where necessary the basic cleaning and room turnaround tasks• Support and empower residents to maintain cleanliness of communal and personal space in accordance with their tenancy / licence agreement.• Ensure the properties are let to high Standards and maintained as such, monitoring properties for damage or abandonment or misuse.• Ensure the process for Gas Safety checks is strictly adhered to and residents are aware of their obligations.• Ensure that accommodation furnishings and Welcome Packs are available for new lets.• Order replacement furniture. Maintain inventory and agree the condition of accommodation at the point of re-let with the new tenant and again when the tenant is leaving.The manager is looking to hire an experienced candidate for the role. You will need specialist knowledge of the groups you’re working with.Other key experience includes:• Knowledge and practice in housing and tenancy management in relation to• statutory obligations.• Track record in effective tenancy management, particularly voids and arrears• management.• Understanding of Housing Benefit regulations and welfare reform.• Plans and prioritises effectively. Good time management and organisation• An ability to manage risk effectively.In return the service are able to offer an ongoing contract working 37.5 hours per week. The role is initially based for the next 12-weeks before turning permanent, the salary for this role is between £18-19 per hour umbrella whilst on agency basis before moving to a permanent salary of £27,800 per annumIf you are interested and meet the person criteria please hit apply now or contact the office directly to discuss your application