Housing Tenancy & Voids Management Officer

Premier; Leicester; On-site; GBP 25,000 - 26,000; Full time

Job summary

Premier in Leicester seeks a Tenancy Sustainment Officer to support a social housing service. You will coordinate tenancy management, voids, rent collection and safety checks to maintain high living standards for residents.

The role involves ensuring timely re-letting, managing inventories, and coordinating Welcome Packs. A 37.5-hour week applies with an initial agency contract then permanent appointment.

Qualifications

• Experience in housing and tenancy management with statutory obligations.
• Track record in tenancy management, voids and arrears management.
• Knowledge of Housing Benefit regulations and welfare reform.
• Good time management and organisation.
• Ability to manage risk effectively.

Responsibilities

• Coordinate turnaround of void properties, enabling quick re-letting with pre-let and post-let checks.
• Ensure supported accommodation is available in line with local KPIs.
• Oversee basic cleaning and room turnaround tasks as needed.
• Support residents to maintain cleanliness per tenancy/licence.
• Monitor properties for damage, abandonment or misuse and ensure high standards.
• Ensure Gas Safety checks are carried out and residents comply.
• Arrange Welcome Packs and inventory; order replacement furniture.
• Agree condition of accommodation at re-let and at move-out.

Skills

Housing tenancy management

Void and arrears management

Time management

Risk management

Gas safety checks knowledge

Housing Benefit regulations

Job description

Premier in Leicester seeks a Tenancy Sustainment Officer to support a social housing service. You will coordinate tenancy management, voids, rent collection and safety checks to maintain high living standards for residents.

The role involves ensuring timely re-letting, managing inventories, and coordinating Welcome Packs. A 37.5-hour week applies with an initial agency contract then permanent appointment.