Tenancy Sustainment Officer

Northern Recruitment Group; York and North Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

26 days' annual leave

Birthday leave

Occupational pension

Health cash plan

Flexible benefits package

Support for qualifications, learning

Job summary

Northern Recruitment Group is seeking a dedicated Tenancy Sustainment Officer for a housing association in the UK. You will support customers to sustain tenancies and access housing, health, welfare and community services, working with partner agencies and ensuring accurate record-keeping.

The role emphasises dignity and respect for clients, with opportunities to develop action plans, advocate on their behalf, and contribute to a compassionate, inclusive environment.

Qualifications

• Excellent communication and relationship-building abilities.
• Experience in supporting people to achieve positive outcomes.
• Proactive and solution-focused approach to problems.
• Strong organisational and record-keeping skills.
• Ability to work with a range of customers and partner organisations.
• Commitment to treating people with dignity, respect and compassion.

Responsibilities

• Support new and existing tenants to maintain successful tenancies.
• Provide advice around rent arrears, repairs, property condition and anti-social behaviour.
• Help customers understand and comply with tenancy agreements.
• Develop action plans and provide regular support.
• Act as an advocate and help access housing, health, welfare and community services.
• Build relationships with customers, colleagues and external agencies.
• Maintain accurate records of support and outcomes.

Skills

Strong communication

Relationship-building

Proactive problem-solving

Organisational skills

Record-keeping

Respect and dignity

Job description

A housing association is looking for a passionate Tenancy Sustainment Officer to join its Customer Experience Team and help customers maintain their homes, live independently and thrive in their communities. This is a fixed term 12 month contract.

The Role

You will provide housing-related support to customers, including those who may be vulnerable or require additional assistance. Working closely with customers and partner agencies, you'll help people sustain their tenancies and achieve positive outcomes.

Key responsibilities include:

• Supporting new and existing tenants to maintain successful tenancies.

• Providing advice around rent arrears, repairs, property condition and anti-social behaviour.

• Helping customers understand and comply with their tenancy agreements.

• Developing action plans and providing regular support.

• Acting as an advocate and helping customers access appropriate housing, health, welfare and community services.

• Building strong relationships with customers, colleagues and external agencies.

• Maintaining accurate records of support and outcomes.

About You

We are looking for someone who is passionate about supporting others and making a positive difference.

• Strong communication and relationship-building skills.

• Experience of supporting people to achieve positive outcomes.

• A proactive and solution-focused approach.

• Good organisational and record-keeping skills.

• The ability to work effectively with a range of customers and partner organisations.

• A commitment to treating people with dignity, respect and compassion.

Experience in housing, support work, social care or community services would be beneficial, although transferable experience will be considered.

What is on offer

• 26 days' annual leave

• £27,469 per annum + £2,405 annual car payment

• Birthday leave

• Occupational pension

• Health cash plan

• Flexible benefits package.

• Support for qualifications, conferences and learning

• Agile working and a supportive, inclusive environment

An enhanced DBS check will be required as part of the pre-employment process.

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.