Tenancy Sustainment Officer

Jobtrain; Plymouth; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

Onsite gym

Volunteer leave

Annual leave 25 days

Employee assistance programme

Free flu vaccination

Cycle to work

Modern devices

Dress down Fridays

Job summary

Plymouth Community Homes is seeking a Tenancy Sustainment Officer to place customers at the heart of every decision, delivering intensive housing management support to sustain tenancies and improve lives. You will work with Housing Officers and partners to assess needs, craft tailored support plans, and guide residents through benefits, digital inclusion, and services.

Join a team focused on outcomes, collaboration, and thoughtful advocacy, with a flexible hybrid working setup and opportunities

Qualifications

• Proven experience supporting vulnerable individuals, ideally within social housing or a support-focused environment.
• Strong communication and resilience, with the ability to handle challenging situations confidently (face-to-face, phone, and written).
• Experience assessing risk and needs, and delivering effective one-to-one support to achieve positive outcomes.
• Ability to work collaboratively with partner agencies, alongside strong advocacy and negotiation skills.
• Organised and self-motivated, with the ability to manage your own workload, prioritise effectively, and maintain accurate records.

Responsibilities

• Deliver intensive, hands-on housing management support to vulnerable tenants, helping them sustain successful tenancies.
• Work proactively with customers at risk (e.g. anti-social behaviour, tenancy breaches, or disengagement) to rebuild relationships, improve communication, and resolve issues.
• Assess needs and create tailored support plans, coordinating with Housing Officers and partner agencies to achieve positive, sustainable outcomes.
• Provide practical advice and life skills support, including managing a home, accessing benefits, digital inclusion, employment, and training opportunities.
• Collaborate with internal teams and external services (local authorities, charities, health and support providers) to deliver a joined-up, customer-focused tenancy sustainment service.

Job description

Tenancy Sustainment Officer

Stronger tenancies. Stronger communities.

About the Role

This is a role where you will put customers at the heart of every decision. Provide meaningful support, clear guidance, and access to the right services—helping residents build stable, successful tenancies and better quality lives. Drive tenancy sustainment through proactive intervention, partnership working, and a one-business approach. Support organisational goals while improving outcomes for customers across PCH estates.

This role is subject to a satisfactory enhanced DBS check.

What you'll do:

• Deliver intensive, hands‑on housing management support to vulnerable tenants, helping them sustain successful tenancies.

• Work proactively with customers at risk (e.g. anti-social behaviour, tenancy breaches, or disengagement) to rebuild relationships, improve communication, and resolve issues.

• Assess needs and create tailored support plans, coordinating with Housing Officers and partner agencies to achieve positive, sustainable outcomes.

• Provide practical advice and life skills support, including managing a home, accessing benefits, digital inclusion, employment, and training opportunities.

• Collaborate with internal teams and external services (local authorities, charities, health and support providers) to deliver a joined‑up, customer‑focused tenancy sustainment service.

Our ideal candidate for this role is someone who:

• Proven experience supporting vulnerable individuals, ideally within social housing or a support-focused environment.

• Strong communication and resilience, with the ability to handle challenging situations confidently (face-to-face, phone, and written).

• Experience assessing risk and needs, and delivering effective one-to-one support to achieve positive outcomes.

• Ability to work collaboratively with partner agencies, alongside strong advocacy and negotiation skills.

• Organised and self‑motivated, with the ability to manage your own workload, prioritise effectively, and maintain accurate records.

About Plymouth Community Homes

We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we're aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

• Flexible working opportunities including flexi-time and hybrid working
• Free, fully equipped onsite gym and changing facilities.
• The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
• Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
• Free Employee Assistance programme, including free counselling
• Free annual flu vaccination
• Cycle to Work scheme
• We support digital working with modern devices/smart phones
• It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
• Our modern and spacious offices are right on a bus route, and just three miles from the city centre
• We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons

Living and Working in Plymouth

This post is not suitable for job share.

Shortlisting Date: 12th October 2026

Interview Date: 23rd, 26th & 27th October 2026

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.