Tenancy Sustainment Officer

Belmont Recruitment; Hempstalls; On-site; GBP 22,000 - 28,000; Full time

Job summary

Belmont Recruitment are currently looking for a Tenancy Sustainment Officer to join a busy Housing Service based in Stoke on Trent. This is a full-time role working 37 hours per week, Monday to Friday.

The successful candidate will assess individuals against eligibility criteria, provide housing management and tenancy sustainment support, and carry out home visits to ensure properties are safe and well maintained.

Qualifications

• Experience working with vulnerable people and those with complex needs.
• Experience within housing, homelessness, supported housing or tenancy sustainment.
• Understanding barriers for people excluded from the housing register.
• Experience helping residents maintain accommodation and develop independent living skills.
• Knowledge of rent accounts, rent arrears and tenancy management processes.

Responsibilities

• Assess individuals against eligibility criteria and support them through the housing process.
• Provide housing management and tenancy sustainment support to residents with complex needs.
• Complete regular home visits and inspections to ensure properties are safe, clean and well maintained.
• Carry out safety checks and identify and report any repairs, hazards or property concerns.
• Support residents to understand their tenancy responsibilities and maintain their accommodation.
• Assist with budgeting, rent payments, arrears and financial inclusion.
• Monitor rent accounts and follow appropriate arrears and tenancy management procedures.
• Help residents develop practical skills for independent living, including managing their home and daily responsibilities.
• Maintain accurate tenancy records, case notes and reports using online systems and mobile devices.
• Identify, monitor and report safeguarding concerns in line with relevant policies and procedures.
• Work with other agencies and professionals to help residents overcome barriers and sustain their tenancies.

Skills

Vulnerable group support

Housing experience

Rent arrears knowledge

Budgeting

Independent living skills

Record keeping

Safeguarding awareness

Job description

Belmont Recruitment are currently looking for a Tenancy Sustainment Officer to join a busy Housing Service based in Stoke on Trent. This is a full-time role working 37 hours per week, Monday to Friday.

Key Responsibilities

• Assess individuals against the scheme's eligibility criteria and support them through the housing process.
• Provide housing management and tenancy sustainment support to residents with complex needs.
• Complete regular home visits and inspections to ensure properties are safe, clean and well maintained.
• Carry out safety checks and identify and report any repairs, hazards or property concerns.
• Support residents to understand their tenancy responsibilities and maintain their accommodation.
• Assist with budgeting, rent payments, arrears and financial inclusion.
• Monitor rent accounts and follow appropriate arrears and tenancy management procedures.
• Help residents develop practical skills for independent living, including managing their home and daily responsibilities.
• Maintain accurate tenancy records, case notes and reports using online systems and mobile devices.
• Identify, monitor and report safeguarding concerns in line with relevant policies and procedures.
• Work with other agencies and professionals to help residents overcome barriers and sustain their tenancies.

Requirements

• Experience working with vulnerable people and individuals with multiple or complex needs.
• Experience within housing, homelessness, supported housing or tenancy sustainment.
• An understanding of the barriers faced by people who may be excluded from the housing register.
• Experience supporting people to maintain their accommodation and develop independent living skills.
• Knowledge of rent accounts, rent arrears and tenancy management processes.