Tenancy Support Worker

Morgan Hunt UK Ltd; London Borough of Richmond upon Thames; On-site; GBP 17,000 - 22,000; Full time

Job summary

Morgan Hunt UK Ltd is seeking two Tenancy Support Workers in South West London to assist individuals facing homelessness with securing and maintaining tenancies in supported housing or the private rented sector.

You will deliver one‑to‑one, person-centred support, manage caseloads, and help clients access welfare benefits and specialist services. Location options include Kingston or Richmond; typical hours are 37.5 per week, Monday to Friday, 9am–6pm.

Qualifications

• Experience supporting vulnerable adults, ideally in homelessness or housing settings.
• Understanding of safeguarding and risk assessments.
• Strong communication to build trusting relationships with clients.
• Compassionate, resilient, solution-focused with caseload management.

Responsibilities

• Provide person-centred, one-to-one support to help clients secure accommodation and maintain tenancies.
• Manage a caseload with support plans, risk assessments and case reviews; provide crisis intervention.
• Support with welfare benefits, housing benefits, budgeting, and grant applications; liaise with agencies.
• Collaborate with internal and external partners; maintain accurate case records and access services.

Skills

Housing support

Case management

Welfare benefits knowledge

Trauma-informed approach

Communication skills

Tools

CHAIN

Case management systems

Job description

Location: Kingston or Richmond, South West London

Contract: Temporary, ongoing (up to 12 months)

Hours: 37.5 hours, Monday-Friday, 9am-6pm

About the Organisation

We are working with a well-established homelessness charity dedicated to ending homelessness across South West London and beyond.

Providing services including street outreach, assessment hubs, supported accommodation and tenancy support, the organisation takes a person-centred, trauma-informed approach to helping people move into safe, secure housing and achieve long-term stability and independence.

About the Role

We are looking for two Tenancy Support Workers to support individuals experiencing homelessness or multiple disadvantages. You will work alongside clients to help them secure and maintain tenancies, whether within supported housing or the private rented sector, while developing the skills and confidence needed to live independently.

Key Responsibilities

• Provide person-centred, one-to-one support, helping clients secure accommodation, maintain tenancies and work towards independent living.
• Manage a caseload, completing support plans, risk assessments and regular case reviews, while providing advice and crisis intervention where required.
• Support with welfare benefits, housing benefits, budgeting and grant applications, liaising with relevant agencies where necessary.
• Work alongside internal teams and external partner agencies, maintaining accurate case records and helping clients access specialist services.

About You

• Previous experience supporting vulnerable adults, ideally within homelessness, housing support or supported accommodation.
• Understanding of safeguarding, risk assessments and trauma-informed approaches.
• Good communication skills, with the ability to build trusting relationships and engage individuals with complex needs.
• A compassionate, resilient and solution-focused approach, with the ability to manage a caseload and work independently.
• Knowledge of the welfare benefits system and local homelessness services.
• Experience supporting people affected by substance misuse or mental health challenges.
• Familiarity with case management systems or rough sleeper databases such as CHAIN.
• Experience using motivational interviewing or other person-centred support techniques

Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.