Trauma-Informed Tenancy Support Worker

Morgan Hunt UK Ltd; London Borough of Richmond upon Thames; On-site; GBP 17,000 - 22,000; Full time

Job summary

Morgan Hunt UK Ltd is seeking two Tenancy Support Workers in South West London to assist individuals facing homelessness with securing and maintaining tenancies in supported housing or the private rented sector.

You will deliver one‑to‑one, person-centred support, manage caseloads, and help clients access welfare benefits and specialist services. Location options include Kingston or Richmond; typical hours are 37.5 per week, Monday to Friday, 9am–6pm.

Qualifications

• Experience supporting vulnerable adults, ideally in homelessness or housing settings.
• Understanding of safeguarding and risk assessments.
• Strong communication to build trusting relationships with clients.
• Compassionate, resilient, solution-focused with caseload management.

Responsibilities

• Provide person-centred, one-to-one support to help clients secure accommodation and maintain tenancies.
• Manage a caseload with support plans, risk assessments and case reviews; provide crisis intervention.
• Support with welfare benefits, housing benefits, budgeting, and grant applications; liaise with agencies.
• Collaborate with internal and external partners; maintain accurate case records and access services.

Skills

Housing support

Case management

Welfare benefits knowledge

Trauma-informed approach

Communication skills

Tools

CHAIN

Case management systems

Job description

Morgan Hunt UK Ltd is seeking two Tenancy Support Workers in South West London to assist individuals facing homelessness with securing and maintaining tenancies in supported housing or the private rented sector.

You will deliver one‑to‑one, person-centred support, manage caseloads, and help clients access welfare benefits and specialist services. Location options include Kingston or Richmond; typical hours are 37.5 per week, Monday to Friday, 9am–6pm.