Support Worker – East Surrey Outreach Service

THAMES REACH; Redhill; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Generous holiday

Pension contribution

Career development

Wellbeing support

Life assurance

Other benefits

Job summary

Thames Reach Charity is seeking a Support Worker for the East Surrey Outreach Team in Redhill on a fixed-term contract to August 2027. The role focuses on outreach, engagement with rough sleepers, and helping clients access housing, health services and specialist support.

You will travel across East Surrey, often with a vehicle, and log activities in INFORM. Thames Reach works to end homelessness and has a strong track record, including top workplace recognition.

Qualifications

• Experience with homelessness and outreach settings.
• Ability to build effective multi-agency relationships.
• Excellent organisational skills; manage caseloads and maintain records.
• Able to work independently and as part of a team, including lone working during outreach.
• Strong written and verbal communication with clients and partners.
• Full driving licence and access to a vehicle for work.

Responsibilities

• Conduct assertive outreach and engagement with rough sleepers and vulnerable individuals across East Surrey.
• Facilitate housing pathways by working with local authorities and supporting clients through resettlement and tenancy sustainment.
• Collaborate with multi-agency partners to coordinate client support.
• Manage referrals, log all cases promptly, and monitor the duty inbox.
• Participate in outreach shifts, including early mornings and out-of-hours, recording activities in INFORM.
• Travel across East Surrey to attend shifts, meetings and client visits.

Skills

Homelessness experience

Partnership skills

Organisational skills

Independent work

Communication

Driving licence

INFORM system

Tools

INFORM system

Job description

Salary £32,961 per annum

Contract: Fixed term until August 2027

Location: Redhill

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we will make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No,but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Support Worker to join the East Surrey Outreach Team.

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Conduct assertive outreach and engagement with rough sleepers, sofa surfers, and vulnerable individuals at risk of homelessness across East Surrey.
• Facilitate housing pathways by working closely with local authorities and supporting clients through resettlement and tenancy sustainment
• Collaborate with multi-agency partners, including housing teams, probation, hospitals, enforcement, and charities, to coordinate support for clients
• Manage referrals, ensuring all are logged promptly and followed up, and monitor the duty inbox for new or unassigned cases.
• Participate in outreach shifts, including early morning and out-of-hours work, and accurately record activities and outcomes in the INFORM system.
• Travel independently across East Surrey, ideally using a personal vehicle (business mileage claimed), to attend outreach shifts, meetings, and client visits.

You will have:

• Experience working with people experiencing homelessness, rough sleeping, or complex needs, ideally in an outreach or support setting.
• Strong partnership and multi-agency working skills, with the ability to build effective relationships across sectors.
• Excellent organizational skills, including managing caseloads, maintaining accurate records, and following protocols for safeguarding and compliance.
• Ability to work independently and as part of a team, including lone working during outreach shifts.
• Good communication skills, both written and verbal, for engaging clients, reporting, and collaborating with colleagues and partners.
• Full driving licence and access to a personal vehicle for work purposes (mileage claimed).

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.