Hostel Support Worker

Morgan Hunt; London Borough of Richmond upon Thames; Sur place; GBP 30 000 - 36 000; Plein temps

Résumé du poste

Morgan Hunt is recruiting a Hostel Support Worker for a 14-bed, 24-hour supported accommodation in Richmond. The role involves building safe, welcoming environments for residents with complex needs, supporting independence and engagement with services.

Responsibilities include day-to-day hostel management, safeguarding, record keeping, and collaborative work with colleagues and external agencies to coordinate appropriate support.

Qualifications

• Experience supporting people affected by homelessness or rough sleeping.
• Understanding of complex needs, including mental health, substance misuse and trauma.
• Knowledge of safeguarding, risk assessments and incident management.
• Strong communication and relationship-building skills.
• Ability to remain calm, resilient and compassionate in challenging situations.
• Confidence managing challenging behaviour and using de-escalation techniques.
• Ability to work independently and as part of a team.
• Good organisational skills, accurate record keeping and IT confidence.

Responsabilités

• Build positive, trusting relationships with residents using a person-centred, trauma-informed and non-judgemental approach.
• Hold a small caseload, helping residents set goals and work towards greater independence and stability.
• Provide practical and emotional support, encouraging engagement with relevant services and appointments.
• Respond sensitively to challenging behaviour, using de-escalation techniques and maintaining professional boundaries.

Connaissances

Homelessness support

Trauma-informed

De-escalation

Case management

Record keeping

Communication

Teamwork

Flexibility

Description du poste

Hostel Support Worker - Homelessness Services

Location: Richmond, South West London, TW9
Salary: £32,995 per annum
Hours: 37.5 hours per week
Shift Pattern: Monday-Sunday rota, with shifts of either 8am-4pm or 2pm-10pm

About the Role

We're recruiting a Hostel Support Worker to join a 14-bed, 24-hour supported accommodation service in Richmond. You'll play a key role in creating a safe, welcoming and supportive environment for residents, many of whom may have complex needs relating to homelessness, mental health, substance misuse and trauma. This is a fantastic opportunity for someone passionate about supporting vulnerable adults, building trusting relationships and helping people make positive changes in their lives.

Key Responsibilities

Resident Support & Key Work

• Build positive, trusting relationships with residents using a person-centred, trauma-informed and non-judgemental approach.
• Hold a small caseload, helping residents set goals and work towards greater independence and stability.
• Provide practical and emotional support, encouraging engagement with relevant services and appointments.
• Respond sensitively to challenging behaviour, using de-escalation techniques and maintaining professional boundaries.

Safeguarding & Risk Management

• Identify and respond to safeguarding concerns, including abuse, exploitation, self-harm and deteriorating mental or physical health.
• Complete and review risk assessments, safety plans and support plans.
• Respond calmly to incidents, disputes and emergencies, escalating concerns when necessary.
• Maintain a safe and secure environment for residents, staff and visitors.

Day-to-Day Hostel Management

• Support the smooth running of the hostel during day and evening shifts.
• Carry out room and communal area checks, monitor access and follow health and safety procedures.
• Promote a clean, safe and respectful living environment.
• Manage petty cash, rent floats and relevant operational records accurately.
• Work independently when required, including taking responsibility for the service while on shift.

Record Keeping & Teamwork

• Maintain accurate case notes, incident reports and daily records using relevant IT systems.
• Complete clear handovers to ensure continuity of support between shifts.
• Liaise with colleagues, managers and external agencies to coordinate appropriate support.
• Follow confidentiality, GDPR and safeguarding procedures.

Essential Experience & Skills

• Experience supporting people affected by homelessness or rough sleeping.
• Understanding of complex needs, including mental health, substance misuse and trauma.
• Knowledge of safeguarding, risk assessments and incident management.
• Strong communication and relationship-building skills.
• Ability to remain calm, resilient and compassionate in challenging situations.
• Confidence managing challenging behaviour and using de-escalation techniques.
• Ability to work independently and as part of a team.
• Good organisational skills, accurate record keeping and IT confidence.
• Flexibility to work a Monday-Sunday rota.

Desirable Experience

• Knowledge of local homelessness services and community support networks.
• Understanding of trauma-informed practice and recovery approaches.
• Training in safeguarding, mental health first aid, substance misuse or de-escalation.
• Experience working within supported accommodation or a residential setting.

What's on Offer?

• Competitive salary of £32,995 per annum.
• Make a meaningful difference to people experiencing homelessness.
• Work within a supportive team focused on dignity, recovery and independence.
• Opportunities for training, development and career progression.
• Help individuals work towards lasting stability and independent living.

Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.