Tenancy Wellbeing Coach

LGBT Jobs; Saltaire; Remote; GBP 34,000 - 37,000; Full time

Job summary

LGBT Jobs in the United Kingdom is seeking a housing support officer to manage a caseload of tenants with complex care needs, developing outcome-focused tenancy intervention plans and providing oversight of tenancy management.

You will work with local authorities and health services to link tenants to supported housing, safeguarding vulnerable residents and promoting sustainable tenancies. A full driving licence is required and right to work in the UK is essential.

Qualifications

• Experience in tenancy and estate management, with knowledge of standards and enforcement.
• Extensive experience managing customers with multiple and complex needs.
• Excellent verbal and written communication; ability to engage diverse backgrounds.
• Full driving licence and access to a vehicle.
• Right to work in the UK; visa sponsorship not available.
• Enhanced DBS check required.

Responsibilities

• Intensively manage a caseload of tenants with care and support needs to sustain tenancies.
• Conduct comprehensive assessments and develop outcome-focused tenancy intervention plans.
• Link tenants with specialist services to address unmet needs.
• Monitor engagement with support services and safeguard vulnerable tenants.
• Collaborate with local authorities, social care, and health systems to secure support.
• Provide oversight of tenancy management throughout the support intervention.
• Review intensified tenancies with tenants and providers to assess readiness for transition.
• Work with Neighbourhood Housing Officers to manage communities with intensively managed tenancies.

Skills

Tenancy management

Care & support

Stakeholder engagement

Communication skills

Crisis management

Job description

Pay: Starting salary of £33,646 p/y rising to £37,498 with service

Highlighted points for this job

'Managing a caseload of tenants with multiple care and support needs'

'Developing outcome-focused tenancy intervention plans'

'Providing oversight of tenancy management'

'Extensive experience managing customers with complex needs'

'Requirement for a full driving licence and access to a vehicle'

'Right to work in the UK is essential'

Duties include:

• Intensively manage a caseload of tenants with multiple care and support needs, working to enable them to sustain their tenancies and improve their overall wellbeing.
• Conduct comprehensive assessments for current and prospective tenants to identify their care and support needs, and develop outcome-focused tenancy intervention plans in partnership with tenants, setting specific goals and tracking progress.
• Identify and link tenants with specialist services to address unmet needs, ensuring they engage with the necessary resources.
• Monitor tenant engagement with support services and safeguard vulnerable tenants from risks such as abuse and neglect.
• Work with local authorities, social care, and health systems to secure appropriate support, and advocate for policy and strategy improvements that enhance support provision within the district.
• Provide comprehensive oversight of tenancy management throughout the duration of the support intervention, ensuring that tenants receive the guidance they need.
• Periodically review intensively managed tenancies with tenants, specialist providers, and Neighbourhood Housing Officers to assess readiness for transition to general tenancy management.
• Work closely with Neighbourhood Housing Officers to effectively manage communities that include intensively managed tenancies, fostering a caring environment for all residents
  

Requirements

• A strong awareness of the barriers that vulnerable individuals with support needs face in securing housing and sustaining a tenancy, with the ability to navigate and address these challenges effectively.
• Proven experience in tenancy and estate management, including knowledge of standards, best practices, and enforcement procedures.
• Extensive experience managing customers with multiple and complex needs, including those exhibiting challenging behaviours, with a focus on positive outcomes.
• Demonstrated ability to negotiate and influence service provision.
• Excellent verbal and written communication skills, enabling you to engage effectively with individuals from diverse backgrounds and build strong relationships.
• The capacity to prioritise your workload and manage active cases efficiently, even in the face of continuous crisis situations.
• A full driving license and access to a suitable vehicle for work, allowing you to meet the mobility demands of the role.
• Right to work in the UK - Visa Sponsorship is not available.
• An Enhanced DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process

If this job opportunity is not suitable, then check out the other LGBT friendly jobs across UK!