Tenancy Review Administrator

Connells-Group-2; Greater London; In loco; GBP 24.000 - 34.000; Tempo pieno

Descrizione del lavoro

Hamptons is seeking a Tenancy Review Administrator to join the Tenancy Review Team in Pimlico, supporting our lettings portfolio and delivering a first-class experience to landlords and tenants.

You will manage tenancy review activity across our network, conduct market rent reviews, and provide data-led advice to ensure rental values reflect current market conditions while maintaining professional negotiations and compliance with legislation.

Competenze

• Experience in lettings or premium customer service.
• Strong understanding of the lettings lifecycle and rental valuation principles.
• Excellent communication and rapport-building with landlords and tenants.
• Confident negotiator with professionalism in discussions on rental values.
• Detail-oriented in a fast-paced, high-volume environment.
• Highly organised with accuracy and service.

Mansioni

• Manage tenancy review activity across Hamptons’ network of Lettings Offices.
• Engage with Landlords and Tenants to conduct market rent reviews.
• Undertake market rent analysis to reflect current market conditions.
• Manage negotiations between Landlords and Tenants to reach mutually agreeable outcomes.
• Deliver tenancy review outcomes focusing on tenant retention and referrals.
• Prepare and issue tenancy documentation in accordance with legislation and internal standards.
• Maintain accuracy and compliance with internal processes.

Conoscenze

Administration

Customer service

Communication skills

Negotiation

Attention to detail

Organisation

Descrizione del lavoro

Hamptons are currently seeking a Tenancy Review Administrator to join our Tenancy Review Team, based in our Pimlico office, supporting the continued success of our lettings portfolio and delivering a first-class experience to both our Landlords and Tenants.

Responsibilities:

• Manage tenancy review activity across Hamptons’ established network of Lettings Offices, covering the full property portfolio
• Engage with Landlords and Tenants in a timely and professional manner to conduct market rent reviews
• Undertake detailed market rent analysis, providing considered, data-led advice to ensure rental values reflect current market conditions
• Manage sensitive and professional negotiations between Landlords and Tenants to reach mutually agreeable outcomes
• Deliver strong outcomes from tenancy reviews, with a focus on tenant retention, safeguarding long-term Landlord and Tenant relationships, and identifying opportunities for wider Group referrals
• Prepare and issue all tenancy documentation in full accordance with current legislation and Hamptons’ internal standards
• Maintain the highest standards of accuracy and compliance, consistently adhering to internal processes and contributing to broader business performance objectives

Experience & Skills Required:

The following experience and skills would be beneficial for success in this role

• Experience within Lettings, administration or a premium customer service environment
• Strong understanding of the letting’s lifecycle, with an appreciation of rental valuation principles
• Exceptional communication skills with the ability to build trust and rapport with both Landlords and Tenants
• Confident and diplomatic negotiator, able to handle discussions around rental values with professionalism
• Comfortable working in a fast-paced, high-volume environment while maintaining exceptional attention to detail
• Highly organised with a commitment to accuracy and service
• Strong administration and organisational skills, with a high level of accuracy and attention to detail
• Motivated by targets and delivering high-quality outcomes in a performance-led environment

From the moment you join Hamptons, you will be supported with industry-leading training, development, and career opportunities. We invest in our people to ensure they have the tools, confidence and expertise to deliver outstanding results and build long-term careers with us.