Tenancy Consultant

Foxtons Estate Agents; Greater London; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Volunteer time off

Job summary

Foxtons Estate Agents in London is seeking a motivated Tenancy Review Consultant to join our Lettings team. In a fast-paced, relationship-focused role, you will manage tenancy reviews, identify opportunities to retain business and negotiate successful renewals with landlords and tenants.

You will work closely with lettings negotiators, property managers and internal teams to ensure a seamless customer experience, while delivering exceptional service and hitting commercial goals.

Qualifications

• No industry experience required; attitude and ambition valued.
• Strong communication and customer service mindset essential.
• Willingness to learn and develop skills quickly.

Responsibilities

• Manage tenancy reviews across a portfolio of residential properties.
• Build relationships with landlords and tenants to understand needs and plans.
• Liaise with lettings negotiators, property managers and internal teams to ensure seamless experience.
• Proactively engage with clients to strengthen long-term relationships and repeat business.

Skills

Motivation & ambition

Communication skills

Resilience

Growth mindset

Job description

About The Role

Foxtons is looking for a motivated and commercially minded Tenancy Review Consultant to join our Lettings team. This is a fast‑paced, relationship‑focused role where you will work closely with landlords and tenants throughout the tenancy lifecycle, helping to deliver positive outcomes for all parties.

As a Tenancy Review Consultant, you will be responsible for managing tenancy review discussions, identifying opportunities to retain business, and negotiating successful tenancy renewals. This role is ideal for someone with strong communication skills, a consultative sales approach, and a passion for delivering exceptional customer service while achieving commercial objectives.

You will:

• Manage and conduct tenancy reviews across a portfolio of residential properties
• Build strong relationships with landlords and tenants to understand their requirements and future plans
• Liaise with lettings negotiators, property managers and other internal teams to ensure a seamless customer experience
• Proactively engage with clients to strengthen long‑term relationships and encourage repeat business

About You

What We’re Looking For

You don’t need industry experience. We value attitude and ambition above all else.

We’re interested in people who are:

• Motivated by success and personal achievement
• Confident communicators who enjoy speaking with people
• Resilient and positive when faced with challenges
• Eager to develop new skills and progress quickly
• Looking for a long‑term career rather than just a job

About The Company

As London’s number 1 estate agency brand,* our customers choose us because we get it done. And we know it’s our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market‑leading technology and the opportunity to work alongside some of the industry’s most influential professionals.

Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.

* TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level