Lettings Hub Administrator

Connells-Group-2; Bridge; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Birthday off

Career progression

Social events

Charity day

Wellbeing support

Job summary

Hamptons is seeking an experienced Lettings Hub Administrator to join our Tower Bridge Admin Hub. You will support the lettings teams with administrative tasks, ensure compliant documentation, and coordinate with contractors to keep portfolios running smoothly.

The role offers development opportunities, a strong benefits package, and a culture focused on inclusion and respect. You will engage with branches, clients and social initiatives while maintaining high service standards.

Qualifications

• Excellent written and verbal communication is essential.
• Strong attention to detail and accuracy.
• Previous administration experience required, ideally within the property industry.
• New joiner, promotion‑specific and career‑long personal development training.

Responsibilities

• Administer legal documentation for letting tenancies (new tenancy paperwork, changes, terminations).
• Provide admin support to lettings teams.
• Proactively manage time to support the team.
• Support other hub members and branches.
• Marketing tasks including canvassing and social media.
• Liaise with other departments to ensure smooth portfolio operation.
• Coordinate with contractors and suppliers for pre-tenancy works.
• Ensure compliance certificates are obtained and records are up to date (EPC, EICR, gas safety).
• Deliver high levels of customer service at all times.
• Assist with office administration and processing of branch invoices.

Skills

Communication

Attention to detail

Organisation

Administration experience

Proactive work style

Job description

Hamptons are currently looking for an experienced Lettings Hub Administrator to join our Tower Bridge Admin Hub.

From the moment you start your career with us, you will receive the best development, benefits and opportunities in the business. We will invest heavily in you and your career to ensure that together, we continue to achieve great things.

Responsibilities:

• Provide administration of legal documentation for letting tenancies including but not limited to new tenancy paperwork, mid tenancy changes, terminations.
• Providing administration support to the lettings teams.
• Being pro‑active and managing time effectively to provide high level of support to the team.
• Offering support to other team members within the hub.
• Marketing, to include canvassing and social media.
• Liaising with other departments to ensure the smooth running of the portfolio.
• Liaising with contractors and suppliers to arrange pre tenancy works.
• Ensuring all administration is completed to a high standard and fully compliant in line with legislation and the audit guidelines.
• Liaising with branch and clients to ensure the timely completion and receipt of all compliance certificates such as EPC, EICR, Landlord gas safety record.
• Providing a high level of customer service at all times.
• Supporting the branches with office administration such as stationary orders, post, and office health and safety records.
• Processing and ensuring payment of all branch related invoices.

Skills & Experience Required:

• Excellent written and verbal communication, with the ability to prioritise and organise
• Positive, pro‑active and flexible approach
• Excellent level of attention to detail and accuracyPrevious administration experience required, ideally within the property industry
• New joiner, promotion‑specific and career‑long personal development training
• Opportunities for career progression with a preference to promote within
• Your birthday off!
• Frequent fun, regular local, regional and all staff social events
• A day off each year for charity or community work
• Fantastic company culture, centred around inclusion and respect
• Employee discounts on retail, travel and in house property services
• Access to wellbeing support services

In the 150 years since we first opened our doors for business, we have learnt many things, the most important of which is that the secret to success comes down to one thing - great people.