Tenancy Review Administrator

Confidential; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

Hamptons is seeking a Tenancy Review Administrator to join the Tenancy Review Team in Pimlico, London. You will support the lettings portfolio by conducting market rent reviews and delivering a first-class service to landlords and tenants.

Key tasks include market rent analysis, professional negotiations, and preparing tenancy documentation. The role emphasizes accuracy, compliance, and a strong customer service ethos in a fast-paced environment.

Qualifications

• Experience in lettings, administration or premium customer service is preferred.
• Understanding of the lettings lifecycle and rental valuation principles.
• Excellent communication to build trust with landlords and tenants.
• Confident and diplomatic in negotiations about rental values.

Responsibilities

• Manage tenancy review activity across Hamptons offices and portfolio.
• Engage with landlords and tenants to conduct market rent reviews.
• Perform market rent analysis and provide data-led advice.
• Negotiate tenancy values professionally between landlords and tenants.
• Deliver strong tenancy review outcomes, focusing on retention.
• Prepare and issue tenancy documentation in line with legislation.
• Maintain accuracy and compliance with internal processes.

Skills

Lettings administration

Premium customer service

Communication skills

Negotiation

Attention to detail

Organisational skills

Relationship management

Job description

Job Description

Hamptons are currently seeking a Tenancy Review Administrator to join our Tenancy Review Team, based in our Pimlico office, supporting the continued success of our lettings portfolio and delivering a first-class experience to both our Landlords and Tenants.

Responsibilities:

• Manage tenancy review activity across Hamptons' established network of Lettings Offices, covering the full property portfolio
• Engage with Landlords and Tenants in a timely and professional manner to conduct market rent reviews
• Undertake detailed market rent analysis, providing considered, data-led advice to ensure rental values reflect current market conditions
• Manage sensitive and professional negotiations between Landlords and Tenants to reach mutually agreeable outcomes
• Deliver strong outcomes from tenancy reviews, with a focus on tenant retention, safeguarding long-term Landlord and Tenant relationships, and identifying opportunities for wider Group referrals
• Prepare and issue all tenancy documentation in full accordance with current legislation and Hamptons' internal standards
• Maintain the highest standards of accuracy and compliance, consistently adhering to internal processes and contributing to broader business performance objectives

Experience & Skills Required:

• The following experience and skills would be beneficial for success in this role
• Experience within Lettings, administration or a premium customer service environment
• Strong understanding of the letting's lifecycle, with an appreciation of rental valuation principles
• Exceptional communication skills with the ability to build trust and rapport with both Landlords and Tenants
• Confident and diplomatic negotiator, able to handle discussions around rental values with professionalism
• Comfortable working in a fast-paced, high-volume environment while maintaining exceptional attention to detail
• Highly organised with a commitment to accuracy and service
• Strong administration and organisational skills, with a high level of accuracy and attention to detail
• Motivated by targets and delivering high-quality outcomes in a performance-led environment

From the moment you join Hamptons, you will be supported with industry-leading training, development, and career opportunities. We invest in our people to ensure they have the tools, confidence and expertise to deliver outstanding results and build long-term careers with us.

EA08885