Tenancy Management Advisor

The Hyde Group; Rochester; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Excellent pension scheme

Generous holiday allowance

Life assurance

Flexible benefits platform

Career development support

Hybrid working options

Job summary

The Hyde Group is seeking a Tenancy Management Advisor in Rochester with hybrid working (2 days in office, 3 days remote). The role focuses on resolving tenancy and ASB issues and guiding customers through sensitive situations. Salary £28,500 to £30,500 reflects experience and location.

You will assess cases, provide clear advice, prepare plans, and work with police, social services and local authorities to achieve positive outcomes. Hybrid flexibility is available.

Qualifications

• Knowledge of housing legislation, tenancy law, court processes and safeguarding within social housing.
• Experience in managing or supporting customer cases with risk assessment and evidence gathering.
• Strong communication and customer service skills for sensitive situations.
• Ability to work collaboratively with internal teams and external organisations such as police and social services.
• Confidence using CRM systems to manage cases and record information.

Responsibilities

• Assess and manage new tenancy and anti-social behaviour cases, ensuring actions and timescales are followed.
• Provide customers with clear, timely advice and promote early intervention and mediation.
• Prepare case plans, review risk assessments and escalate cases requiring specialist support or safeguarding actions.
• Manage tenancy requests and investigate concerns including abandoned homes, illegal subletting, and breaches of tenancy.
• Maintain accurate case records and collaborate with partners to resolve cases.

Skills

Housing knowledge

Strong communication

Customer service

Collaborative working

CRM systems

Tools

CRM systems

Job description

Tenancy Management Advisor

Rochester (Hybrid - 2 days in office, 3 days remote working )

£28,500 to £30,500

Hyde is looking for a Tenancy Management Advisor to join our Neighbourhoods and Tenancy Services team. This is an excellent opportunity to build your housing career in a varied, customer-focused role where you will help resolve tenancy issues and support customers through sensitive situations.

As a Tenancy Management Advisor, you will be the first point of contact for tenancy and anti-social behaviour enquiries. You will assess new cases, provide clear advice and manage a range of tenancy and ASB cases through to completion, working closely with colleagues and external partners to achieve positive outcomes for customers.

What You'll Be Doing

• Assess and manage new tenancy and anti-social behaviour cases, ensuring agreed actions and timescales are followed.


• Provide customers with clear, timely advice and promote early intervention and mediation wherever appropriate.


• Prepare case plans, review risk assessments and elevate cases requiring specialist support, safeguarding action or home visits.


• Manage tenancy requests and investigate concerns including abandoned homes, illegal subletting and breaches of tenancy.


• Maintain accurate case records and work with colleagues, the police, social services, schools and other partners to support customers and resolve cases.

Why Join Hyde?

Hyde is one of the UK's leading housing providers, committed to creating safe, sustainable communities where people can thrive. This role gives you the opportunity to make a meaningful difference by helping customers resolve difficult tenancy issues, protecting communities and supporting fair, positive outcomes.

As a Tenancy Management Advisor, we are looking for:

• Some knowledge of housing legislation, tenancy law, court processes and safeguarding within social housing.


• Experience of managing or supporting customer cases, with the ability to assess risk, gather evidence and keep accurate records.


• Strong communication and customer service skills, with the confidence to handle sensitive or challenging situations calmly and professionally.


• The ability to work collaboratively with internal teams and external organisations such as the police, social services and local authorities.


• Confidence using CRM systems to manage cases, record information and monitor progress.

The Benefits of Joining Hyde

• Excellent pension scheme


• Generous holiday allowance


• Life assurance


• Award-winning flexible benefits platform


• Support for learning and career development


• Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring different perspectives are represented in decision-making, service delivery and the way we shape our organisation.

As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.